Sr. Manager, Executive Communications

Freshworks•San Mateo, CA

About The Position

Freshworks is seeking a Senior Manager of Executive Communications to serve as the primary communications partner to Mika Yamamoto, Chief Integrated Customer Growth Officer (CICGO), who oversees Marketing, Customer Support, and Small Business and Commercial Sales and Customer Success teams. This is a high-impact, high-visibility role focused on turning business priorities into authentic executive communications that build trust in customers, employees and investors. You will shape executive messaging, thought leadership, and drive narrative clarity across external and internal channels and audiences at a company that is reinventing the customer and employee experience with AI.Your strategy and creativity will help amplify our company's mission to uncomplicate service and software through the voice of one of our most visible executives. As CICGO, Mika is our biggest customer champion. She advocates for simplicity over complexity; a people-first approach to AI; and personal connection, purpose and balance in a fast-paced tech industry. If you're energized by executive storytelling, strategic influence, and partnering closely with a world-class leader from SAP, Adobe and F5, this role offers a rare opportunity to operate at the center of Freshworks' growth story.

Requirements

8-12+ years of experience in executive communications, corporate communications, or strategic content roles
Strong business acumen and knowledge of B2B SaaS business models, with experience in IT or CX industries a plus.
Demonstrated experience working directly with C-suite executives in high-visibility, fast-moving organizations.
The ability to quickly grasp complex strategies and translate them into clear narratives, with the proven ability to craft executive-ready content.
Exceptional writing and editing skills, with the ability to adapt tone and voice while maintaining authenticity.
High emotional intelligence, discretion, and sound judgment when handling sensitive information.
Comfortable navigating ambiguity and fast-moving priorities.
Ability to influence without formal authority and manage multiple stakeholders effectively.
Calm, proactive, and solutions-oriented under pressure.
Strong project management skills with the ability to juggle multiple priorities under tight timelines.
High business acumen and comfort operating in ambiguity.
Experience leveraging AI to improve workflows, decision-making, or insights within communications or related functions.

Responsibilities

Establish Leading Thoughts for a Passionate Leader
Own and drive the CICGO's thought leadership platform amid the ever-evolving tech industry, ensuring she is consistently positioned with a clear, differentiated, and authentic point of view.
Continuously identify new opportunities to land those points of view externally and internally in a way that reinforces Freshworks' leading position in modern customer and employee experience software.
Actively monitor and identify industry conversations in the cultural tech zeitgeist where our CICGO has opinions and insights that will help IT, customer service, and other functional leaders.
Support our Corporate Communications Strategy, Inside and Out
Identify proactive opportunities to elevate Mika's profile among customers, partners, press, industry influencers, and employees around company milestones such as earnings, company-wide meetings, product launches, and customer events.
Anticipate corporate communication needs and risks, and proactively recommend messaging strategies where the CICGO should be a voice internally and externally.
Identify new opportunities for Mika to engage employees and lead the development of her internal presentation talk tracks, company-wide and org-wide announcements.
Drive Measurable Impact on Company Perception
Analytics and reporting are essential - you'll track and report on reach, engagement, and follower growth to assess strategy effectiveness and make data-driven adjustments.
Measure the effectiveness of executive communications using engagement data, feedback, and business outcomes.
Maintain Consistent Executional Rigour
Develop high-quality written materials, including messaging, Q&As, keynotes, opinion articles and social media posts. You are a fountain of new ideas and can turn opinions into engaging and informative content that resonates with our target buyers!
Partner with Finance, Brand, Product Marketing, and Strategy teams to develop an ongoing storytelling calendar for paid/earned/owned and social content and programs.
Partner closely with Marketing, Sales, Customer, Product, HR, Office of the CICGO, and Corporate Communications to ensure messaging alignment across internal and external presentations and assets.

Benefits

Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.

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