Sr. Manager, Executive Communications & Events

ServiceNow • Kirkland, WA

101d • $162,600 - $284,600

About The Position

We’re looking for a dynamic, highly organized Sr. Manager, Executive Communications & Events to support ServiceNow’s Global President of Customer Operations. This is a high-impact, high-visibility role blends strategic communications, thought leadership, and event management — ensuring the President is fully supported and maximized across every channel and stage. You’ll shape the President’s external voice, manage thought leadership opportunities, and lead the orchestration of strategic events. Working across Sales, Marketing, and Communications, you’ll create moments that inspire, connect, and deliver measurable business impact.

Requirements

• Experience in leveraging AI to enhance work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 12+ overall years of experience with 7+ years of experience in executive communications, strategic initiatives, or event management — ideally in global enterprise environments.
• Exceptional writer and storyteller with experience crafting executive-level content.
• Strong project manager with excellent attention to detail and the ability to juggle multiple priorities under tight timelines.
• Executive presence and comfort working directly with senior leaders on high-visibility programs.
• Proactive, solutions-oriented, and calm under pressure in fast-moving environments.
• Strong communicator with the ability to influence cross-functional teams and drive alignment.
• Willingness to travel (domestic and international) and work a flexible schedule to support global events.

Responsibilities

• Drive thought leadership opportunities — including speaking engagements, customer roundtables, and industry events — to amplify the President’s presence.
• Draft and refine executive-level messaging, presentations, and narratives that articulate ServiceNow’s strategic priorities.
• Measure impact using data and feedback to continuously refine strategy and outcomes.
• Support planning and execution for major industry forums, strategic client engagements, and internal moments such as Sales Kickoff.
• Partner cross-functionally with Sales, Marketing, and Communications to ensure aligned messaging and maximum impact.
• Manage logistics, agendas, and executive schedules to deliver seamless, high-impact events.
• Serve as the connective tissue between Executive Strategy, Marketing, Sales, and Communications teams — aligning priorities and orchestrating moments that matter.
• Build strong relationships with senior stakeholders and ensure the President is fully prepared with a clear, resonant point of view for every audience.

Benefits

• Base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees