Sr Manager, EPO Applications Support

T-Mobile • Waipahu, HI

1d • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This position is located in Bellevue, WA - this is not a remote role. This is a hybrid schedule, requiring at least 3 days a week in office. This role provides leadership and expertise to a team responsible for complex application support and development activities, supporting key Enterprise Program Office operations. It directs the analysis, design, development, and implementation of software applications and their components. The role involves managing project priorities, coordinating with key stakeholders, and ensuring alignment with business strategies. Additionally, this role is accountable for enterprise data repository governance, ensuring data integrity, accuracy, and accessibility to enable transparent, decision-grade reporting. Success is measured by effective project delivery, system stability, and team performance. The work impacts organizational efficiency and customer experience by maintaining and enhancing critical application systems.

Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Business Administration, Project Management or related field.(Preferred)
• 7-10 years Telecommunications experience required preferably in the wireless industry (financial support, customer support/customer care, provisioning, or billing).
• 2-4 Years Management experience.
• 4-7 Years Experience supporting production applications ideally in Agile Methodology – specifically Microsoft Dynamics and Power Platforms as well as Airtable
• 4-7 Years - Experience managing data governance standards to ensure integrity, traceability, and reliability of reporting datasets
• 4-7 Years Experience coordinating development efforts with various stakeholders, including business analysts, project managers,development, customers, and vendors.
• 4-7 Years Business/functional analysis experience.
• Software quality assurance experience including ability to define, review and implement detailed test plans.
• Telecom experience (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Acceptable areas of study include Computer Science, Business Administration, Project Management or related field.(Preferred)
• Telecom experience (Preferred)

Responsibilities

• Lead the application support team to ensure timely resolution of complex technical issues and maintain system stability
• Manage the design, development, and implementation of software applications to meet business requirements and technical standards
• Coordinate with cross-functional managers to integrate application projects and align with organizational priorities
• Oversee project planning, prioritization, and progress monitoring to deliver solutions within scope and schedule
• Provide coaching, performance feedback, and career development support to team members to enhance capabilities
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager