SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR MANAGER, ENTERPRISE CUSTOMER SUCCESS (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a member of the Starlink customer support team, you will lead the team that interfaces directly with Starlink customers, ensuring they have an exceptional overall experience. This role is a key leadership position within the Starlink Customer Success organization, with responsibility for Enterprise Customer Success. This role is responsible for creating and leading a world-class concierge support program for our Enterprise clients. This role emphasizes rapid issue resolution, continuous improvement, and strategic planning. This role leads the day-to-day Enterprise customer support operations while strategically looking around corners for future customer needs. The role focuses heavily on collaborating internally, building the Enterprise Customer Success program, and leading the support operations. This role is located out of one of the three offices in Hawthorne, CA, Redmond, WA or Bastrop, TX and is responsible for the global Enterprise Customer Success team.