Sr Manager, Engineering Tech Lead

McDonald's Corporation•Chicago, IL

30d

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement! Department OverviewThe Senior Manager, Engineering – Conversational Commerce Menu Data Integrations leads the strategy, governance, and stewardship of menu data across all digital and restaurant channels. This role is responsible for ensuring menu data is accurate, consistent, compliant, and optimized for seamless customer and crew experiences at scale. The leader will drive enterprise-wide menu data standards, oversee integration and change management processes, and partner with business, product, and technology teams to enable innovation and operational excellence.

Requirements

7+ years of experience in data governance, platform engineering, or menu management, with progressive leadership responsibilities.
5+ years leading teams responsible for data stewardship, integration, or governance in large-scale environments.
Solid experience with menu data management, integration, and compliance in QSR, retail, or digital platforms.
Good communication, stakeholder management, and cross-functional leadership skills.
Working knowledge of security, privacy, and compliance standards.

Nice To Haves

Experience with menu data standards, enterprise data governance frameworks, and change management processes.
Familiarity with digital ordering, POS, and menu integration platforms.
Experience collaborating with Marketing or commercial teams to drive menu innovation.
Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.

Responsibilities

Establish and enforce enterprise-wide standards for menu data structure, quality, and lifecycle management, with a special focus on enabling AI-driven ordering and personalization
Lead the development and continuous improvement of processes to identify, standardize, and evolve menu structures that are optimized for AI/LLM consumption across all markets.
Oversee the integration, validation, and synchronization of menu data across all platforms (POS, digital, drive thru, kiosks, mobile, web, and emerging channels).
Ensure menu data accuracy, consistency, and compliance with regulatory and brand requirements.
Lead the implementation of robust menu data change management processes, including version control, audit trails, and approval workflows.
Partner with internal and external stakeholders (e.g., External AI Partners, Channel Menu, Architecture, Operations) to align on menu data requirements, enhancements, and best practices.
Work closely with Marketing teams within each market to find opportunities for menu innovation and to evolve menu data processes that meet the unique needs of AI-powered ordering and customer engagement.
Facilitate workshops and feedback loops with market stakeholders to ensure menu structures are both locally relevant and globally consistent for AI applications.
Champion a culture of experimentation and continuous improvement, leveraging insights from Marketing and market teams to refine menu governance processes.
Develop and maintain comprehensive documentation for menu data governance, integration, and support processes.
Drive continuous improvement initiatives to optimize menu data flows, reduce errors, and accelerate time-to-market for menu changes.
Monitor and report on menu data quality metrics, proactively identifying and resolving issues.
Ensure menu data governance processes adhere to security, privacy, and compliance standards (e.g., GDPR, PCI-DSS).
Conduct regular audits and risk assessments to safeguard menu data integrity and confidentiality.