Sr. Manager, Employee Relations - North America
About The Position
Boston Scientific (BSC) believes that to grow our business, we must grow our people. We are seeking a Sr. Manager, Employee Relations – North America to lead a team of HR professionals in employee relations, policy interpretation, workplace investigations, and complex HR issues across the United States, Canada, and Puerto Rico. This strategic role focuses on continuous improvement, team effectiveness, and enhancing employee experience, partnering with HR leadership to scale and implement solutions aligned with business goals. The position reports to the Global Director of Employee Relations and collaborates with global HR teams to deliver consistent, scalable services across the region.
Requirements
- Bachelor’s degree plus 8+ years of progressive HR experience in a people‑leader role with a focus on employee relations, full-cycle investigations, performance management, and compliance in highly matrixed, multi‑country or global organizations. Equivalent combination of education and experience will be considered.
- 5+ years of experience managing and conducting full‑cycle, complex internal investigations across multiple countries.
- Experience leading teams with demonstrated ability to influence and drive performance.
- Strong judgment and problem‑solving skills.
- Customer‑focused mindset, with high professionalism and discretion.
- Excellent communication skills in English; additional language proficiency is a plus.
- Ability to influence at all organizational levels and succeed in a matrixed environment.
- Strong knowledge of employment laws and regulations across North America.
- Ability to manage multiple tasks in a fast‑paced, matrixed environment.
- Demonstrated excellent verbal and written communication skills.
- Strong interpersonal, team‑building, and customer service skills.
- Ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, and policies.
- Strong analytical and problem‑solving capability.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Team Leadership Lead and develop the North America Employee Relations (ER) team.
- Provide coaching and training in conflict resolution, performance management, and policy interpretation.
- Build a collaborative, high-performing, and inclusive team culture.
- Allocate resources aligned with global ER priorities and organizational goals.
- Subject Matter Expertise Serve as the ER expert for complex investigations and policy interpretation across the US, Canada, and Puerto Rico.
- Ensure fair and consistent resolution of sensitive employee matters.
- Guide managers and employees on workplace issues and compliance.
- Develop, maintain, and advise on HR policies aligned with global and local standards.
- Assess and mitigate risk in employee‑related matters.
- Collaboration & Influence Partner with Legal, HRBPs, People Services, Global Compliance, and Global Security to resolve escalated issues.
- Align team priorities with HR community and employee needs; act as an escalation point.
- Provide guidance on root‑cause analysis and intervention planning.
- Support adoption of the Global ER support model; collaborate with HR Operations and global teams to enhance technology and service delivery.
- Influence leaders to drive consistent employee experience and promote new ways of working.
- Identify improvements to services, processes, policies, and procedures using data and stakeholder feedback.
- Change & Continuous Improvement Lead and support continuous improvement initiatives across HR service delivery, COEs, and HRBPs.
- Optimize core HR processes and foster a culture of continuous improvement.
- Support change management efforts to strengthen adoption of the HR operating model.
- Enhance overall employee experience and operational effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
