Sr Manager Employee Relations & Investigations

Universal Orlando • Universal City, CA

163d • $110,000 - $135,000

About The Position

The Sr. Manager, Employee Relations & Investigations will serve as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers, involving escalating allegations of unfair treatment, discrimination, harassment and retaliation. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong generalist skill set working in Union and Non-Union organizations.

Requirements

• Bachelor's degree in Human Resources, Industrial Relations, Business Management, or related field required.
• 7+ years of progressive Employee Relations experience, including significant experience conducting investigations; or equivalent combination of education and experience. Experience with labor unions preferred.

Nice To Haves

• Advanced degree in HR management, Organizational Development or Industrial Relations.
• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
• Strong communication and interpersonal skills. Demonstrated ability to earn trust, and work successfully on a wide range of Team Member and labor relations issues.
• Strong facilitation, influencing and conflict resolution skills.
• Demonstrates vertical flexibility - Ability to shift focus from big picture to 'getting things done' as necessary.
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
• Experience in union/represented environments and retail or hospitality industry highly preferred.
• Ability to develop integrated solutions from inception to post-delivery assessment.
• Occasional flexibility with working weekends and holidays, if needed.

Responsibilities

• Conduct in-depth interviews and investigations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to resolve problems and answer questions regarding HR processes specific to investigations and discipline; assisting with the preparation of disciplinary documentation.
• Develop and implement standardized processes for conducting investigations and tracking and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
• Provide guidance and direction to senior operations management and HR Business Partners on all matters related to employee relations. Ensure fair and consistent enforcement of policies and practices, and legal compliance. Ensure corrective actions are handled fairly and consistently.
• Work with individuals and groups to assess work environments to continue the culture of direct relationships with Team Members. Recommend options to senior operations management and HR Business Partners to help resolve conflicts, problematic issues, or concerns, and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution.
• Regularly partner with NBCU Legal, HR Business Partners, and NBCU Fair Employment Practices on a variety of escalated sensitive matters.
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively.
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
• Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues.
• Partner with Legal and deliver compliance training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees