Sr. Manager, Domestic Transportation

Watchpoint Logistics, Inc.-posted 4 months ago
$100,000 - $120,000/Yr
Full-time • Manager
Burlingame, CA
101-250 employees
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The Senior Manager, Domestic Transportation will lead and mentor a team of transportation professionals focused on delivering exceptional service that meet or exceed customer expectations. This includes ensuring Watchpoint’s customers experience a seamless process with on-time, error-free, and cost-effective deliveries. The position will also be responsible for optimizing Watchpoint’s transportation operations and resource utilization while maintaining compliance with all regulations. This is a hybrid position; however, you must be able to reliably commute to our Burlingame, CA office four days a week.

  • Maintain and enhance work instructions and workflow mapping across freight operations (order receipt, shipment tender, documentation, billing, compliance, customer service).
  • Identify bottlenecks, redundancies, and process gaps impacting efficiency or customer satisfaction.
  • Oversee all aspects of team management, including hiring, training, performance evaluations, coaching, and development.
  • Monitor quality issues, ensuring timely creation and completion of process review tickets, including thorough root cause analysis and effective corrective actions.
  • Optimize Transportation Management System (TMS) and Salesforce and technology solutions to enhance operational performance and productivity.
  • Maintain a strong safety culture and ensure compliance with all relevant regulations, including DOT, FMCSA, State and other applicable laws.
  • Manage carrier and agent performance, routings, and carrier selection, fostering carrier & agent partnerships while identifying cost-saving opportunities.
  • Build and maintain strong relationships with internal and external stakeholders to create a collaborative environment focused on delivering high-quality service.
  • Prepare and present regular reports on key performance indicators (KPIs), including service levels, costs, and efficiency metrics.
  • Advanced use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
  • Strong analytical, problem-solving, and project management skills.
  • Knowledge of customer relationship management software best practices.
  • Familiarity with Lean, Six Sigma, Kaizen, or other process improvement methodologies (certification a plus).
  • Experience in delivering world-class customer service skills through problem solving, rapport building, and effectively de-escalating high-pressure conversations.
  • Leads with humility and respects others, promotes a culture of safety, trust and teamwork.
  • Communicates with clarity and confidence in customer, executive and team environments.
  • Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions.
  • Manages priorities and sets productivity expectations.
  • Effectively manages team performance through training, coaching, and feedback.
  • Strong leadership and motivational skills in managing diverse teams.
  • Certification in Lean, Six Sigma, Kaizen, or other process improvement methodologies.
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k + 4% Company Match
  • Vacation, Sick Pay + Holidays
  • Employee Assistance Program
  • Monthly Team Lunches
  • Wellness Program
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