Freedom Boat Club - Sr. Manager, Dock Experience

Brunswick Boat Group•Branford, CT

1d•$76,300 - $100,000

About The Position

As part of the talented Freedom Boat Club of Connecticut team, you will be responsible for the member experience with the Club and the daily management of the dock staff across the Connecticut locations. We are looking for a strong manager that will drive a remarkable member experience, develop strong teams, and collaborate closely with the Fleet Team and other support functions. The Sr. Manager, Dock Experience is responsible for operational efficiencies and Club performance as it relates to members and staff experience. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

Bachelor’s degree required
Demonstrated ability to manage others
Thorough understanding of practices, theories, and policies involved in operations
Excellent verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Excellent organizational skills and attention to detail
Excellent analytical, decision-making, and problem-solving skills
Proficient in Microsoft Office Suite or related software
Be at least 21 years of age
Pass a background/education check, and drug screen
Have a valid driver’s license and a good driving record

Nice To Haves

2-3 years of related operations experience
Experience in and around boats
Ability to perform minor boat maintenance
Positive, cooperative attitude with the capability of working unsupervised

Responsibilities

Staff Oversight: Provide final authority on staffing decisions; manage Club Managers and dock staff daily; conduct performance reviews for location-level managers.
Hiring & Onboarding: Lead recruiting efforts, including resume review and interviews; partner with HR to onboard new staff and deliver initial and ongoing training.
Staff Scheduling: Ensure all locations are appropriately staffed and partner with managers to build schedules that provide dock coverage. Act as interim Club Manager temporarily when there is a lack of coverage.
Budget & Payroll: Manage dock staff wage operating budget; review and approve payroll for accuracy and compliance.
Membership Experience: Ensure member satisfaction and retention; review Qualtrics feedback and implement corrective measures; handle member correspondence regarding incidents, billing, and feedback; develop and update local waterway guides.
Member Reservations: Oversee all aspects of reservations, including modifications, same-day requests, weather notifications, fees, fuel charges, reminders, training vessels, and closure notices.
Training Function: Manage the Training function including the Captain crew; own New Member Orientation scheduling and training coordination.
Reporting & Analysis: Evaluate and report member and staff KPIs; perform ad hoc analyses to support operational improvements.
Safety & Compliance: Support Fleet Team in implementing safety and compliance measures across locations. Adhere to all safety procedures and act as a champion for safe practices.
Documentation & Standards: Develop and maintain staff manuals; create and implement SOPs and improvement processes to ensure consistency.
Mentorship & Leadership: Mentor Club Managers and dock staff; conduct regular location visits to assess staff performance, operational needs, and fleet conditions.
Collaboration & Industry Relations: Maintain relationships with marina managers and landlords; collaborate with other FBC functional groups to advance organizational objectives.