Sr Manager, Digital Sales

Realtor Agent•Scottsdale, AZ

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Manager, Digital Sales at Realtor.com® The Senior Digital Sales Manager is responsible for developing, leading, counseling, motivating, and managing a team of Managers to achieve goals and quota by delivering superior service and solutions to http://Realtor.com clients. The Senior Digital Sales Manager is responsible for providing the necessary tools, information, and fostering a culture of continuous coaching for Managers and their teams to be successful. This includes creating a safe and fun culture to promote employee morale and engagement. The Senior Digital Sales Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting. The candidate selected will be required to use his/her knowledge and skills to grow and scale our Digital Sales Consultant Associate New Business Acquisition Teams, with an emphasis on Revenue results. The role will partner with the Director of Sales and other Senior leadership including stakeholders in HR, Sales Operations, Finance, Recruiting, Training, Analytics, Product, etc. to design and tactically execute strategies to reach company objectives.

Requirements

Bachelor's degree or equivalent experience and 8+ years related experience
2-5 years of management experience
3+years management in a call center environment
Experience successfully managing in a remote/virtual environment
Direct experience in building & developing a leadership team
Experience tracking, measuring and holding teams accountable to defined KPI's
Ability to work effectively, both independently and in a team environment
Ability to work and influence decisions cross functionally and within Sr. leadership
Ability to exercise independent judgment and discretion in performing duties
Ability to be a self-starter and utilize proactive approach to achieve results
Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures
Excellent problem solving and troubleshooting skills
Flexible schedule and strong sense of urgency
Exceptional communication skills, both verbal and written
Knowledge of, and or previous experience with Microsoft office, & G-suite (Gmail, Google calendar, Google docs etc.)

Responsibilities

Provide direct supervision to Digital Sales Managers
Drives alignment/consistency/cohesiveness in people practices, team management, and revenue to achieve department & company goals.
Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences.
Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills.
Responsible for the achievement of overall goals with a focus on call center KPIs and metrics including dials, utilization, successful activities, and closes while continuously improving the quality of services provided to Agents and Brokers.
Provide reports and/or assessments of Digital Sales Consultant Associates performance, attendance, development, and achievements as assigned.
Proactively identify opportunities for corrective action and counsel, discipline, and/or administration of warnings to staff when adherence to policy and Quality are not met.
Leading and implementing change management initiatives, keeping in compliance with industry regulatory practices and departmental rules and policies.
Recommendations for updating departments Standard Operating Procedure (SOP) documents.
Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture and overall call center performance.
Collaborate with Quality to understand emerging trends and implement best practices.
Partner with HR & Recruiting to assist in the hiring, coaching, training and development of the staff and any necessary disciplinary action
Collaborate with the Learning and Development staff to facilitate a successful transition from training to production.
Works with leadership teams to develop and optimize strategy in an ever-changing environment