Sr. Manager Digital Operations - ES

Republic Services•Phoenix, AZ

1d•Onsite

About The Position

The Senior Manager, Digital Operations is responsible for modernizing and optimizing frontline service delivery. This role involves working closely with Corporate, IT, and vendor groups to lead the development and deployment of digital products and operational strategies for Republic Services’ field organization. These solutions aim to enable enhanced experiences for customers and drive greater efficiencies across a network of more than 20,000 Drivers, Dispatchers, Supervisors, and Managers. This position supports a core and foundational component of Republic’s future-state roadmap and acts as a leader in integrating and executing all aspects of operational technology and process-based solutions.

Requirements

Experience developing and deploying standard operating procedures, preferably within the waste, transportation, or logistics space.
Experience deploying and maintaining technology solutions and frontline optimization tools.
Excellent verbal and written communication skills, with the ability to influence without formal authority.
Have the necessary skills to produce meaningful content in PowerPoint, Word, Excel, and Visio.
Applied understanding of resource-based, enterprise technology support strategies.
Ability to assess and model ROI of current and proposed technology solutions.
Experience effectively managing vendor relationships.
Ability to prepare and give professional presentations to groups at all levels, including executive leadership.
Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.
Minimum 8 years of experience leading process improvement or technology deployments in a large organization.

Nice To Haves

Experience utilizing Agile Project Management methodologies and/or Project Management certification desired.

Responsibilities

Owns the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency and effectiveness.
Works closely with multi-disciplinary teams to develop standard operating procedures that seamlessly integrate with, and are enhanced by, technology solutions.
Assembles working teams, develops project plans, assigns individual responsibilities, and drives overall project delivery.
Develops and implements rigorous testing and scalability plans.
Reviews and evaluates technical and process deliverables to ensure quality and timeliness; responsible for quality control in adherence to accepted best practices, company policies and procedures.
Defines creative, high-value and clear product roadmaps based on future-state operating visions and strategies.
Day-to-day management of mobile and in-office solutions that support frontline service providers.
Oversight of support channels across IT and vendor networks.
Prepares presentations and effectively communicates operational performance metrics to business stakeholders and senior leadership teams.
Actively manages vendor relationships and influences their product development roadmaps (as applicable).
Continually monitors the operational solutions landscape and educates leadership teams on emerging ideas, technologies and strategies.
Interface with local operations teams where appropriate to support field solution needs.
Prepare cost-benefit analyses to assess solution viability, taking into account elements such as strategic alignment and continuous improvement opportunities.
Performs other job duties as assigned or apparent.