Sr Manager, Digital Business Management
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Our Broadband Product and Digital Business Management team is at the forefront of building the customer-facing products and experiences that will continue to fuel our expansion in internet services for homes and businesses. The Senior Manager Digital Management is a leadership position that develops a high-performing team responsible for delivering key outcomes through web/app experiences. This leader possesses superior communication skills and a high level of executive presence while partnering with Marketing, LoB, and Creative teams ensuring enterprise campaigns are delivered in the digital channel in the optimal way, enterprise products/services are launched, and agreed quarterly targets are delivered. This role has a bias to action and is outcomes-driven with accountability for Key Performance Indicators across the prospect and base customer lifecycle, spanning activation, conversion, onboarding, engagement, retention, cross-sell, win-back, and saves. The team is comprised of highly analytical activators and as such the leader is data-driven and comfortable leveraging data to define and influence innovative experiences that increase customer satisfaction, drive online and omni-channel sales, and reduce costs. This role embraces experimentation and learning and is energized by the spirit of continual improvement, and it requires a high level of cross-functional collaboration with lines of business, integrated marketing, creative studios, customer care, User experience, business insights, etc. This role oversees reporting, analysis, and uses historical data, site/campaign performance, and research to inform strategy and prioritize work based on business impact. They influence and support new features and functionality launches to increase activations and support the overall customer experience. This role operates autonomously; Designs strategy; Defines input and output goals; has strong executive presence and has command of channel health and success measurement; Experienced with tools and able to train other team members. This is a hybrid position required to be working in-office at least 3 days a week.
