Sr. Manager, Developer Experience

Visa•Highlands Ranch, CO

3d•Hybrid

About The Position

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. We are looking for a skilled and dedicated Sr.Manager to join Visa’s Developer Experience- Developer Tools team. In this role, you will be responsible for managing a team of skilled engineers and ensure the reliability, performance, and scalability of Developer tools platform. You will work closely with key stakeholders from development teams to design, implement, and maintain robust DevOps solutions that meet the needs of our growing organization. Additionally, you will manage and mentor a team of skilled engineers, fostering a collaborative and growth-oriented environment. This position plays a pivotal role in enhancing the productivity and satisfaction of an organization's engineering talent. This leadership position requires a unique blend of technical expertise, strategic thinking, and people management skills to foster a world-class development environment. The core mission is to empower developers by providing them with the best tools and streamlined processes, ultimately accelerating innovation and improving software quality Additionally, the Senior Manager in the Developer Experience group will be responsible for engineering and supporting various technologies and tools to provide best Developer experience for Visa’s Development community. Key responsibilities include: Engineer vendor products to Visa’s environment by designing, installing, upgrading, patching, and maintaining Developer tools. Create implementation procedures using automation tools / pipelines / gitops to manage the state of tool in target environment. Setup / create / maintain, K8s or VM environments for the tool and follow a promotion process to take the vendor solution from non-prod to production for each release/upgrade/patch. Assess need for third party / external integrations, meet the requirements of users using the platform, capable of creating custom implementations (plugins / extensions within or outside the tool to interface with it) Partner with internal departments such as Cybersecurity and Governance groups to ensure controls are established maintained and complied for all Developer tools. Interact with vendors and provide necessary feedback to tailor vendor products to meet Visa’s needs. Perform regular housekeeping on tools to provide high standards of application stability and reliability. Create standards/ suggestions for using the platform by Visa users. Support ongoing Developer Tools projects and provide technical input as needed. Support complex technical issues in an interop production environment. Participate in L3 on-call support rotation. Support Audit / compliance conversations for the tools and be able to implement guardrails to protect the system from unintended usage.

Requirements

8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
4/5+ years of experience working in the capacity of a Devops role, build/release/systems engineer, or any other software development related job
Good administrative knowledge of GitHub,Jenkins, GH Actions,Artifactory, ArgoCD, SonarQube, DTRs
Good working knowledge in the use of software build tools, e.g. maven, npm or Gradle.
Minimum 2 years hands-on experience with Kubernetes required.
Minimum 2 years of experience with AWS /GCP/Azure required.
Proficient in at least 1 programming language – Java/Python/Groovy/GoLang
Proficient in Unix and Windows commands
Good knowledge in writing pipelines for CI/CD and templates management
Excellent knowledge in troubleshooting and debugging technical issues.
Excellent knowledge using tools such as Splunk, Datadog, Graffana, Prometheus, Cloud watch and other monitoring tools.
Proficient with DORA, SPACE and FLOW metrics to build and understand software engineering productivity metrics.
Excellent knowledge of DevOps practices and procedures
Proven ability to multi-task
Self-motivated and adaptable to change.
Excellent verbal and written communication skills
Ability to work in a team setting across the globe.

Responsibilities

Lead, mentor, and grow a high-performing team of skilled engineers.
Foster a collaborative and innovative team culture, focusing on attracting and retaining top talent.
Set clear goals, manage performance, and support the career development of team members.
Define and drive the strategic vision and roadmap for developer tools and experience.
Lead transformative projects from conception to delivery with a sharp focus on outcomes.
Ensure timely delivery of high-quality, impactful tools that improve developer productivity.
Act as the primary point of contact between the DevEx team and its stakeholders, including developers and other engineering leaders.
Effectively collaborate across functions to understand needs and align priorities.
Clearly communicate roadmaps, manage expectations, and report on progress to all stakeholders.
Prioritize initiatives and features effectively to ensure the team focuses on delivering the highest value.
Proactively identify, manage, and mitigate project risks to ensure smooth execution.
Balance the workload between developing new features and maintaining existing tools to ensure a stable and reliable developer environment.
Engineer vendor products to Visa’s environment by designing, installing, upgrading, patching, and maintaining Developer tools.
Create implementation procedures using automation tools / pipelines / gitops to manage the state of tool in target environment.
Setup / create / maintain, K8s or VM environments for the tool and follow a promotion process to take the vendor solution from non-prod to production for each release/upgrade/patch.
Assess need for third party / external integrations, meet the requirements of users using the platform, capable of creating custom implementations (plugins / extensions within or outside the tool to interface with it)
Partner with internal departments such as Cybersecurity and Governance groups to ensure controls are established maintained and complied for all Developer tools.
Interact with vendors and provide necessary feedback to tailor vendor products to meet Visa’s needs.
Perform regular housekeeping on tools to provide high standards of application stability and reliability.
Create standards/ suggestions for using the platform by Visa users.
Support ongoing Developer Tools projects and provide technical input as needed.
Support complex technical issues in an interop production environment.
Participate in L3 on-call support rotation.
Support Audit / compliance conversations for the tools and be able to implement guardrails to protect the system from unintended usage.