Sr. Manager, Destinations Product & Experience

Princess Cruise Lines USA • Miami, FL

73d

About The Position

The Sr. Manager, Destinations Product & Experience will lead the strategic oversight and operational execution of tour allocations across Carnival owned and operated destinations. This role will be responsible for product development, optimizing brand allocations (inventory), tracking booking curves, optimizing and driving on-island sales, driving cross-brand coordination to maximize guest participation and operational efficiency, and shaping long-term strategies tailored to improving guest experience, revenue, NPS aligned with ship/ itinerary profiles. This role will also manage the cost/ margin of the on premise paid guest experiences. The position will report directly to the Director, Destinations Operations Excellence and will have dotted-line influence over destination operations teams (local Shorex sales teams), with authority to guide allocation decisions and product alignment across all brands and marketing & sales strategies and execution for day-of / on-island sales. This role will also recommend new products/ experiences, test / pilot new marketing and sales strategies, train on island guest experience team on marketing/ sales/ services. The ideal candidate will bring a sharp analytical lens, consumer insight, innovation, competitive perspective in the hospitability industry, ability to engage multiple stakeholders, and a forward-thinking approach to leveraging AI and data insights—while navigating the complex dynamics inherent to this space. This is a high impact, high-visibility role that will require strong analytical acumen, marketing & sales, cross-functional collaboration, policy development, and a deep understanding of destination operations, guest experience alignment, cost management and revenue generation across brands. This role will also consolidate the paid guest experience P&L of our destinations, analyze take rates, recommend capacity growth and prepare business cases to secure investments (ROI).

Requirements

• Bachelor's Degree in Business administration, Hospitality and Tourism management, Data analytics, Business intelligence, Economics, Finance.
• 7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights.
• Knowledge of Microsoft (PowerPoint, Excel, Power BI including email & office tools).
• Understanding of data analytics, with ability to make strong data modelling, and forecasting skills.
• Proven experience in managing projects and multiple stakeholders within a corporate environment.
• Ability to partner with various leadership levels and collaborate with remote employees.
• Experience with tour operations or cruise/hospitality sectors.
• Strong attention to detail and commitment to maintaining high guest experience standards.
• Strong communication, organizational and management skills to drive the vision across different groups.

Nice To Haves

• Master's Degree

Responsibilities

• Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity.
• Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction.
• Define a differentiated strategy across ports, ensuring that product offerings reflect the unique character of each destination.
• Develop a playbook for low-volume/small ship/short voyage vs. high-volume/big ship/long voyage strategies.
• Identify gaps in product mix and propose new experiences tailored to guest demographics and voyage type while keeping the ease of execution.
• Partner with product development to ensure innovation and differentiation across the portfolio.
• Partner with brand Shorex teams to drive innovation and build business cases to support investment decisions.
• Standardize tour specifications across brands and analyze cost structures to ensure harmonized pricing.
• Work closely with destination teams to maintain consistency and operational feasibility across offerings.
• Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement.
• Ensure alignment between on-island offerings and pre-booked Shorex products.
• Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust.
• Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis.
• Build dashboards that enable smarter, faster decision-making.
• Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off Holidays - 8 company-wide holidays plus 2 additional floating holidays
• Vacation Time - 14 days/year for full-time employees at manager level and below; 19 days/year for director level and above
• 80 hours of sick time each year for full-time employees
• Complementary stand-by cruises
• Employee discounts on confirmed cruises
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Water Transportation
• Education Level: Bachelor's degree