Sr. Manager, Customer Support - Account Support

Advanced Micro Devices, Inc•Austin, TX

12d

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. Description Senior Manager, Customer Operations manages a team responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational, and managerial levels within both the Customer’s and AMD’s organization . The Customer Operations Senior Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They manage a team to achieve organizational goals. The Customer Operations Senior Manager develops employees, and measures and improves team performance.

Requirements

Bachelor’s degree 10-15 years of related industry experience
5-10 years experience in a managerial role
Solid managerial skills project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and is able to discuss operational concept with customer, management and team
Strong Excel, Powerpoint and Power BI skills
Ability to manage conflict internally and externally
Experience in developing and strengthening customer relationships
Strong analytical skills required, with the ability to manage cross functional dependencies
Minimal travel may be required
Ability to deal with uncertainty
Takes mentoring role and makes recommendations for rewards, provides feedback and coaching

Nice To Haves

Experience with Data Center customers preferred

Responsibilities

Manage customer facing team which is responsible for all operational aspects between AMD and its customer
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Build consensus within team and help to remove obstacles for employees
Develop self and team, providing the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
Mentor and coach team to proliferate knowledge and strive to close any gaps
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution
Support customer operations through a high level understanding of business processes and procedures