Sr. Manager, Customer Success

McKesson • Cary, NC

1d • Remote

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. JR0143303 Sr. Manager, Customer Success P4 US remote Up to 20% client and team meetings. Mostly go to Cary/TX or client office. Post – int/ext Cell and gene implemntaion for hubs services and account management. there is a lot of cross collaboration and responsibility across other McK groups. Dispencing for pharmacies, there are a lot of roles and responsibilities around cell and gene. This person is going to do implementation and portfolio management for manufacturing (will account for both cell and gene and oncology) will do other implementation. The portfolio management is the single highest priority and cost. Must have the following skills: Executive presence Proactive Very experienced P4 who needs very little oversight and management. need to be very independent, make decision, and move forward. Very strong communication, BT level communication and across McKesson communication level. Clear and concise. Pick up on red flag, issues, nuances. Be able to escalate to the client when something changes internally. (something like patient insurance changes, all alarms go off, we must rally the troops to show reassurance to the client and get everything taken care of) Can they explain a process or project they did from start to finish – can they clearly communicate their process to someone who knows nothing about it. In a concise manner. Are they going to be personable, the client is very corporate/formal, but our contact is very friendly, happy to be casual, has ice breakers, will send pic via text, she is fun but she can be strict if needed. Send the list of internals to HM. Will have 2 rounds of interviews, maybe 3. HM with Elizabeth 1rt round. Position Overview Sr. Manager, Customer Success owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights. Biologics by McKesson specialty pharmacy is excited to serve as a patient HUB and dispensing provider for cell and gene therapies in collaboration with InspiroGeneTM by McKesson .

Requirements

• Degree or equivalent and typically requires 7+ years of relevant experience.
• 7+ years of experience in project management, preferably in a fast-paced or enterprise environment.
• Strong client-facing skills, including escalation and performance management.
• Significant experience in client implementation, account management, or customer success roles.
• Proven ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.

Nice To Haves

• Healthcare or pharmacy domain expertise.
• Performance reporting and data-driven storytelling.
• Risk management and escalation leadership.
• Executive-level client communication.
• Change management and adoption enablement.
• Analytical problem-solving.
• Prioritization in complex environments.
• Continuous improvement mindset.
• Anticipation of client and business needs.
• Project management, healthcare, analytics, or customer success certifications preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed