Sr. Manager - Customer Engagement

CloudMoyo-posted about 1 month ago
$120 - $140/Yr
Full-time • Mid Level
Bellevue, WA
11-50 employees
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The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. This role will be focused on growing CloudMoyo’s services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services for CloudMoyo Services engagement, Product implementations including CloudMoyo’s products and ICERTIS Contract Lifecycle Management platform. Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise. Has the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our client’s enterprise modernization journey. The candidate will be responsible for driving new sales in the US.

  • Driving revenue growth in our Services
  • Upsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities.
  • Understand and effectively communicate the company's value proposition & differentiated services and solutions.
  • Be responsible for sales accountability and sales relationships with customers.
  • Develop sales strategy & plans to achieve their targets.
  • Generate and maintain accurate account and opportunity plans.
  • Ability to identify and solve client issues strategically.
  • With customers, be able to navigate their complex organizations, hone-in on key decision makers and be able to interact with both senior & mid-management levels.
  • Should be able to work with matrixed & different time-zone organizations (pre-sales, marketing, and delivery), to come up with sales proposals, sales campaigns, sales tools/assets.
  • Nurture client relationships and build long-term trust & value.
  • Track delivery on projects, highlight and mitigate risks in overall delivery and engagements.
  • Minimum 7+ years selling/closing deals in top consulting/IT services firms
  • Must have experience in growing existing services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services
  • Must understand the business problems the above-mentioned software solves for CPO, CLO, CIO and CFO and the associated business processes end to end.
  • Must be able to articulate how integration and data can help to optimize business processes impacted by the above-mentioned software and the key KPIs/outcomes for the persona mentioned above.
  • Minimum bachelor’s degree
  • Should have a strong background of meeting/exceeding sales quotas.
  • Experience working within a large, matrixed company environment.
  • Experience with client stakeholder relationship building and relationship management.
  • Proven ability to operate within a team-oriented environment.
  • Demonstrated leadership, teamwork, and collaboration in a professional setting.
  • High energy level, decisiveness, and ability to work well in demanding client environments.
  • Excellent communication (written and oral) and interpersonal skills.
  • Strong leadership, problem solving, and decision-making abilities.
  • Following proficiencies: Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity, Sales Planning, Independence & Motivation
  • Comprehensive healthcare benefits including medical, dental, and vision plans.
  • Flexible saving accounts and health savings accounts.
  • 401(k) to help you save for retirement.
  • Short and long-term disability and life insurance benefits to prepare for the unexpected.
  • An employee assistance program.
  • Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service.
  • The company observes 12 fixed paid holidays annually.
  • In addition, employees are entitled to a paid PTO week during the 4th of July to be used in accordance with the company’s policy.
  • Sick leave will be provided in line with company policy and applicable state and county regulations.
  • Domestic violence leave will be provided in line with company policy and applicable state and county regulations.
  • Days for Humanity - 5 paid volunteer days annually.
  • Career development opportunities.
  • A fast-paced and welcoming culture that will value your ideas and contribution from day one.
  • Flexible work hours that promote a healthy work/life balance.
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