Sr. Manager Customer Education Delivery (remote)

Alteryx Inc.•Massachusetts, MA

51d•Remote

About The Position

The Alteryx Customer Education Services team seeks a results-driven leader to manage our fast-paced, data-driven Customer Education delivery programs. As Senior Manager, Customer Education Delivery, you'll lead a global team of trainers and delivery experts, focusing on planning, optimizing, and evaluating processes that ensure a world-class customer education experience. This leadership role supports the global delivery of instructor-led training (virtual and in-person) and digital education experiences, while partnering cross-functionally to evolve and execute Alteryx's customer education strategy. You will also manage training delivery provided by full-time instructors, cross-functional contributors, and delivery partners.

Requirements

5+ years of experience leading customer education, training delivery, or professional services teams in a large or complex organization.
Proven ability to manage teams to measurable performance goals, including customer satisfaction, delivery quality, and utilization.
Experience with service delivery organizations at scale, including managing scheduling, availability, and capacity planning.
Exceptional communication skills - both written and verbal - with the ability to communicate effectively with audiences ranging from C-level executives to end users.
Strong organizational and project management skills; able to manage multiple priorities and complex logistics simultaneously.
Demonstrated leadership style centered on accountability, respect, and adaptability through change.
Experience collaborating across functions including Product Management, Development, Customer Success, and Sales.
Strong balance of strategic vision and hands-on execution; able to "own the business" while working cross-functionally for alignment.
Bachelor's degree in Business, Education, or Communications, or equivalent professional experience.
Experience with Learning Management Systems (LMS) - familiarity with SabaCloud and Docebo preferred.
Proficiency with Alteryx tools and data analytics concepts is highly desirable.

Nice To Haves

Experience building and scaling global education delivery programs.
Ability to learn and navigate new software quickly and troubleshoot issues efficiently.
Understanding of educational design principles (e.g., cognitive load, encoding, recall, evaluation).
Proven success working in matrixed, fast-paced environments that require flexibility and cross-functional influence.

Responsibilities

Lead and optimize the day-to-day and strategic delivery of instructor-led and digital education services for a global customer audience.
Manage, coach, and mentor a team of instructors, cross-functional education delivery resources, and external delivery partners to achieve high-quality outcomes and maintain a CSAT goal of 95%.
Develop and implement processes, standards, and operational plans that improve scalability, efficiency, and overall training impact.
Collaborate cross-functionally with Product, Customer Success, Community, and Sales teams to align training delivery with business objectives and customer needs.
Project manage key initiatives, including new platform rollouts, entitlement catalog management, and major education delivery programs.
Consult with customers and internal stakeholders to develop learning paths and curricula that align with customer success plans and internal goals.
Represent Education Delivery in cross-functional working groups (technical and non-technical) to advocate for customer learning needs and feedback.
Plan and oversee training operations, including session scheduling, resource management, instructor capacity planning, and utilization tracking for both dedicated and contingent workforce resources.
Serve as an escalation point for education delivery support and customer inquiries, ensuring quick and effective resolution.
Use tools such as LMS platforms, Excel, and PowerPoint to create detailed delivery plans, reports, and communications for team and stakeholder visibility.
Devise and execute rollout strategies for new training programs, certifications, and content releases.