Sr. Manager, Customer Account Management – Enterprise Strategy

TreeHouse Foods-posted about 13 hours ago
Full-time • Manager
Hybrid • Bentonville, AR
5,001-10,000 employees
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Join our team as the Sr Manager, Customer Account Management – Enterprise Strategy, based out of our Bentonville, AR location. In this role, you will serve as a strategic liaison between our customers and the THS Account Management organization, driving initiatives that enhance forecasting accuracy, service performance, and overall cost-to-serve. You will lead the design and implementation of enterprise planning solutions, develop tools and processes that elevate Account Management capabilities, and provide data-driven insights to support Joint Business Planning and other strategic priorities. This position requires strong cross-functional collaboration with CAM, Customer Service, Logistics, Sales, IT, and Network Operations to streamline processes, accelerate decision-making, and unlock value-added opportunities. Ideal candidates will bring deep analytical expertise, project leadership experience, and a proven ability to influence strategy, drive continuous improvement, and deliver meaningful business outcomes in a fast-paced, dynamic environment.

  • Collaborate with CAM, Customer Service, Logistics, Sales, IT, and Network Operations to gather business requirements and deliver actionable insights that support JBP and enterprise initiatives.
  • Design and implement Account Management planning solutions that enhance forecasting effectiveness, service performance, and operational efficiency.
  • Develop and maintain enterprise-level tools and capabilities that enable the CAM team to identify and convert customer opportunities into value-added service solutions for THS.
  • Lead efforts to streamline systems and processes that improve KPI tracking and drive performance improvements across the end-to-end customer supply chain.
  • Enhance speed of decision-making on network requests by synchronizing efforts with Network Operations, Logistics, and Account Management.
  • Support execution of major CAM initiatives and business plans, ensuring cross-functional alignment and effective implementation.
  • Generate and implement solutions that elevate customer satisfaction, increase operational effectiveness, and contribute to top- and bottom-line growth.
  • Ideate, develop, and implement continuous improvement initiatives that improve Account Management efficiency and reduce cost-to-serve.
  • All other duties as assigned.
  • Bachelor’s degree required; Supply Chain Management or Engineering preferred.
  • Minimum of 5 years of related business experience, preferably in supply chain or operations.
  • Demonstrated experience developing data-driven analytical models and data visualization through SAP, BW, Power BI, and other platforms.
  • Experience with SQL and scripting languages for advanced data manipulation.
  • Strong understanding of forecasting, replenishment, and supply chain practices.
  • Proven project management skills, including conceptualizing, planning, estimating, and executing complex initiatives.
  • Continuous improvement experience.
  • Ability to work within a matrixed organization and translate business requirements into actionable insights.
  • Strong interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.
  • Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
  • 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
  • Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
  • Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
  • An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
  • Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
  • Access to our wellness and employee assistance programs.
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