Sr. Manager, Connecticut Service Sales and Operations

Otis Elevator Company • East Hartford, CT

113d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Sr. Manager, Connecticut Service Sales and Operations to provide direction, support, and leadership for all field sales and operations within sub-region.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred
• 5+ years elevator industry experience required
• Management experience required
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills

Responsibilities

• Provide on-going training, development, and leadership to the new equipment, modernization and service employees
• Provide technical direction to regional field operations staff and participate in large bids
• Responsible for the quality of all new installations, modernizations, and services for the sub-region
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, modernization superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Benefits

• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits, as well as adoption assistance
• Tuition reimbursement program
• Spot performance bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree