Sr. Manager, Commercial Strategy

Thumbtack

69d • $155,400 - $236,500

About The Position

As the Senior Manager, Commercial Strategy (Partner Operations), you will lead the Partner Operations sub-team and report directly to the Senior Director of Commercial Strategy. You’ll manage a team of 6+ across North America and the Philippines, ensuring the systems and processes that power our Partnerships business are strong, scalable, and built for growth. In this role, you’ll drive initiatives that enable partnerships to scale efficiently. Typical work includes building and expanding new capabilities (e.g., launching and growing a call center for partner requests), managing key operational tools and processes (e.g., Salesforce configuration or deploying a new revenue orchestration system), and overseeing partnerships reporting, finance, and support. You’ll also lead efforts to ensure data quality, streamline payments, manage compensation and incentives, and resolve partner onboarding or integration issues. This is a fast-paced, high-impact role in a rapidly scaling organization. Success requires strong problem-solving skills, analytical rigor, and the ability to bring structure to ambiguity. As a team leader, you’ll serve as a strategic thought partner to leaders across Product, Engineering, Marketing, Sales, and Finance, driving cross-functional initiatives that shape Thumbtack’s growth. This role is ideal for a self-starter with strong business acumen, exceptional communication skills, and a bias for action.

Requirements

• 7+ years of experience in partnership operations, revenue operations, sales operations, program management, consulting, or business operations.
• 3+ years of people leadership, managing and developing teams across diverse functions or geographies.
• Strong technical proficiency with tools like Salesforce, Salesloft, Looker, SQL, and other partner/revenue operations systems.
• Exceptional program and project management skills — able to juggle multiple initiatives, anticipate roadblocks, and execute with precision and minimal oversight.
• Operational excellence mindset, continuously improving processes, tools, and team effectiveness.
• Strong cross-functional collaborator and communicator, skilled at influencing without authority, navigating ambiguity, and exercising sound judgment.
• Entrepreneurial, growth-oriented leader with a bias for action, ownership, and adaptability; startup or marketplace experience a plus.

Responsibilities

• Own and optimize tools & processes – Manage and implement the right systems, software, and workflows to support partnerships (e.g., Salesforce configuration, new revenue tools).
• Lead partnership reporting – Maintain clean, accurate data and provide clear insights on partner pipeline health and performance on metrics/OKRs.
• Oversee partnership finance – Build reliable systems to ensure partners are paid correctly and on time.
• Drive BDR operations – Manage business development rep processes, including compensation, performance tracking, and operational efficiency.
• Lead partnership support – Oversee the team that resolves partner integration issues and runs tactical programs like incentives and rebates.
• Build and scale partnership capabilities – Launch new operational systems or teams (e.g., a partner call center) and expand successful initiatives across the business.
• Be a strategic team leader and connector – Drive alignment across functions, lead team reviews and OKRs, and act as a trusted advisor to senior leadership.

Benefits

• Remote work flexibility
• Diversity and inclusion initiatives
• Equal opportunity workplace
• Reasonable accommodation for individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees