Sr. Manager, Commercial Payments Implementations

First National Bank

1d•Remote

About The Position

The Sr. Manager, Commercial Payments Implementations is responsible for defining and executing the enterprise implementation strategy for Commercial Payments partners and clients. This role owns the end-to-end implementation lifecycle and ensures clients are onboarded efficiently, compliantly, and in a manner that accelerates adoption, time-to-revenue, and long-term retention. This role leads and develops the Implementations organization, establishes scalable operating models, and serves as a key strategic partner to Sales, Product, Risk, Operations, and Account Management. This role acts as the voice of implementation and commercial payments client readiness within the organization and plays a critical role in enabling sustainable growth and client satisfaction.

Requirements

Bachelor’s Degree preferred (Finance, Business or other related field of study)
7+ years of experience in Commercial Payments, Treasury, Financial Services, or complex client onboarding environments, with at least 7 years of progressive leadership experience.
Proven ability to lead and scale teams, manage leaders, and drive execution across multiple concurrent initiatives.
Strong strategic, analytical, and operational acumen with the ability to translate strategy into executable plans.
Excellent communication, presentation, and influencing skills, with demonstrated success partnering across cross-functional and senior stakeholder groups.
Experience designing, implementing, and optimizing client onboarding, implementation, or lifecycle processes.
Proficiency in CRM platforms and related operational tools (e.g., Salesforce).
Demonstrated ability to operate effectively in a fast-paced, evolving environment while balancing competing priorities.
Strong problem-solving and decision-making skills, particularly in complex or ambiguous situations.
Advanced project and program management capabilities across cross-functional initiatives.
Commitment to delivering exceptional client and internal partner experiences.
Ability to adapt quickly to changing business priorities and organizational needs.
Willingness to travel for in-person meetings, client engagements, or team events as required.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Experience across Commercial Card, Treasury, Global Banking, Merchant, and/or FinTech environments.
Knowledge of applicable credit card network rules, regulations, and compliance considerations.
Experience working with Salesforce and related sales or onboarding platforms.
Demonstrated experience supporting or leading digital onboarding or technology-enabled transformation initiatives.

Responsibilities

Team Leadership and Development Provide senior leadership to the Commercial Payments Implementations organization, setting strategic direction, priorities, and performance expectations aligned to enterprise objectives.
Lead, mentor, and develop implementation leads and specialists, building a scalable, high-performing organization capable of supporting growth across all Commercial Payments channels.
Establish clear accountability frameworks, role clarity, and performance management standards to drive consistency, quality, and execution excellence.
Own workforce planning, capacity modeling, and hiring strategy in partnership with leadership and HR to ensure appropriate coverage aligned to sales pipeline and portfolio needs.
Drive succession planning and talent development to ensure leadership continuity and long-term organizational health.
Strategic Planning and Execution Define and own the enterprise implementation strategy for Commercial Payments, ensuring alignment with portfolio growth, product roadmap, and go-to-market priorities.
Serve as a point of contact for Commercial Payments in partnership with Product and Onboarding teams to explore, design, and execute the digital onboarding tool strategy, including: Defining implementation requirements and success criteria Evaluating client and internal readiness Influencing prioritization and roadmap decisions Overseeing phased rollout, adoption, and performance outcomes
Partner with Product to ensure onboarding and implementation considerations are embedded early in product design, enhancements, and launches.
Analyze performance data, client feedback, and operational metrics to identify trends, risks, and opportunities for improvement.
Translate strategic initiatives into executable roadmaps, ensuring clear ownership, timelines, and cross-functional alignment.
Client Experience and Lifecycle Impact Own the end-to-end implementation lifecycle, ensuring implementation practices accelerate time-to-revenue, drive early adoption, and support strong downstream retention outcomes.
Serve as the senior escalation point for complex, high-impact, or strategically sensitive client implementations.
Champion a consultative onboarding approach that reinforces FNBO’s value proposition as a strategic Commercial Payments partner.
Cross-functional Collaboration and Influence Act as the implementation leader across cross-functional forums, partnering closely with Sales, Product, Credit, Risk, Legal, Operations, Technology, and Training teams.
Serve as the voice of implementation and client readiness, advocating for operational feasibility, scalability, and client impact in enterprise decision-making.
Establish governance and communication mechanisms to ensure consistent execution, prioritization, and accountability across teams.
Performance, Capacity, and Reporting Own enterprise implementation KPIs, including cycle time, client readiness, adoption milestones, satisfaction, and post-implementation outcomes.
Lead demand forecasting and capacity planning aligned to sales pipeline, portfolio growth, and strategic initiatives.
Prepare executive-level reporting, insights, and recommendations for senior leadership to support strategic decision-making.
Risk Management and Compliance Ensure implementation practices adhere to regulatory requirements, network rules, contractual obligations, and internal risk standards.
Identify risks and lead mitigation strategies in partnership with Risk, Compliance, and Legal teams.
Ensure appropriate controls and documentation are embedded within both traditional and digital onboarding models.
Process Improvement, Innovation, and Best Practices Establish and govern best practices, standard operating procedures, and implementation frameworks across Commercial Payments.
Stay informed of industry trends, emerging technologies, and competitive onboarding models to continuously evolve implementation strategy.
Other duties as assigned by leadership.