Sr. Manager, Commercial Accounts

Thoropass•New York, NY

1d•$140 - $160•Hybrid

About The Position

We’re looking for a commercially driven, operationally strong Manager of Commercial Account Management to lead and scale expansion and renewal revenue across our existing customer base. This leader will own all expansion revenue across current customers and be accountable for delivering a quarterly expansion target of $1M+. You will manage a team of 4 Commercial Account Managers (CAMs) and report directly to the VP of Customer Success. This role sits at the center of our post-sale revenue engine. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk (including M&A events), and ensure tight alignment between CAMs and Customer Success Managers to deliver a seamless customer experience. If you’re energized by owning revenue outcomes, coaching talent, and building scalable commercial systems, this role is for you.

Requirements

6–10+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales)
2–4+ years leading commercial or post-sales revenue teams
Proven track record owning renewals and expansion revenue
Experience navigating complex commercial events

Nice To Haves

Experience in high-growth/startup environment preferred

Responsibilities

Own expansion across all existing customers
Deliver a quarterly expansion revenue target of $1M+
Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates
Oversee renewal forecasting and ensure high-confidence projections
Lead strategy and executive involvement on high-value or at-risk accounts
Manage and develop a team of 4 CAMs
Coach on: Renewal strategy and pricing conversations Expansion identification and execution Multi-threading and stakeholder mapping Handling churn risk and competitive pressure
Run consistent deal reviews and account strategy sessions
Establish clear performance expectations and inspection rhythms
Standardize account planning, renewal timelines, and expansion plays
Create structured escalation pathways to avoid late-stage surprises
Improve contract, pricing, and billing alignment in partnership with Finance and Legal
Ensure CRM hygiene and forecast accuracy across the team
Define clear ownership between commercial and success functions
Ensure smooth transitions when conversations shift into scope, pricing, or growth
Reinforce a unified customer experience
Resolve account-level friction quickly and constructively
Build and operationalize churn-risk detection frameworks
Oversee commercial response to acquisitions, org changes, and budget risk
Turn M&A events and parent-company transitions into pipeline opportunities
Engage senior leadership early on high-risk or high-value deals