Sr. Manager, Care Delivery

Cayaba Care•Baltimore, MD

12d•Remote

About The Position

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Lead day-to-day care delivery operations across Maryland and DC. This role is accountable for consistent execution of Cayaba’s care model, team performance, and operational efficiency across payer programs. You ensure teams are supported, aligned, and delivering against defined KPIs while partnering closely with the Director of Care Delivery on scale, stability, and continuous improvement. This role is remote, but does require regular travel across the Washington, D.C, and Maryland areas to shadow and train our team. This role is central to operationalizing a unified care model as enrollment grows across markets.

Requirements

5+ years leading healthcare operations or care, delivery teams across multiple sites or markets
3-5 years of management experience in hybrid or remote clinical environments
Willingness to travel up to 30% for visit shadowing & team-building activities
Demonstrated ownership of staffing scheduling, throughput, and KPI performance
Experience operationalizing and standardizing care models at scale
Proven ability to lead multidisciplinary teams and drive consistency across roles.
Strong data literacy, with experience using performance metrics to inform action

Nice To Haves

Registered Nurse, compact license - nice to have.
Experience in maternal health, community-based care, or Medicaid populations.
Clinical background or strong clinical fluency
Experience working in regulated healthcare environments.

Responsibilities

Own day-to-day execution of care delivery across assigned markets, ensuring consistent performance against engagement, visit completion, documentation, and member experience metrics.
Lead, coach, and support multidisciplinary care teams.
Ensure appropriate caseload distribution and staffing coverage aligned with geography and program design.
Monitor operational performance trends and identify risks or gaps requiring intervention
Build and maintain a high functioning clinical and non clinical care team across assigned markets.
Conduct virtual & in-person visit shadowing to identify training needs and develop relationships with the team
Oversee the recruitment, training, and ongoing evaluation of Care Team staff to ensure that new hires are well-prepared and aligned with our care standards
Drive consistent adoption of workflows, SOPs, and program updates across markets.
Identify operational friction points and partner with the Director of Care Delivery to implement solutions.
Maintain strong familiarity with payer program requirements to ensure reliable execution and compliance.
Build strong feedback loops between frontline teams and leadership to inform ongoing optimization.
Provide regular updates, risks, and insights to the Director of Care Delivery to support planning and growth.

Benefits

Time Off That Works for You
Recharge with annual paid holidays off.
Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Comprehensive Health & Wellness Coverage
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Security & Future Planning Options
Life Insurance: Financial protection for your beneficiaries.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan: Opportunity to save for the future.