Sr. Manager, Business Systems

PetCo • Austin, TX

98d

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. This role is based at our National Support Center in San Antonio and is a hybrid, 3-day-a-week in-office role.

Requirements

• Bachelor's degree in a relevant field such as computer science, computer information systems, engineering, etc., or related field.
• 10+ years of progressively responsible professional experience in Technology (Business Systems Management).
• 7+ years of experience in HR systems (specifically Workday).
• Proven track record in leadership roles.
• Strong knowledge of enterprise-level systems, including HCM, Payroll, Benefits, Recruiting, Time Tracking, Partner Portal, Intranet, etc.
• Experience with digital transformation and system integration projects.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with a results-oriented mindset and the ability to manage competing priorities.
• Strong collaboration skills, with the ability to work effectively with teams across various departments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and event management tools and software.

Nice To Haves

• Experience in agile methodologies or other project management frameworks.
• Expertise in cloud-based business applications and emerging technologies.
• Implementing AI-driven data analysis, and decision-making capabilities.
• Retail experience, specifically implementing leading edge solutions at other retailers with similar People landscape.

Responsibilities

• Directly responsible for skill growth and daily direction of team of HR Systems developers, Systems administrator as well as third-party resources assigned to support systems and applications.
• Ensure appropriate resources are engaged in requirements gathering, issue resolution, technical triage, project execution for all projects or problems encountered.
• Ensure representation of the HR Systems Support and Development Team in the development of IT/Business Roadmap including bug fixes, patches, and upgrades.
• Hold teams accountable for complete requirements and business case in support of achieving both the organization unit and total company goals and objectives.
• Ensure appropriate staffing and sponsorship for upgrades or system implementation projects.
• Responsible for ensuring direction of all functional components of assigned application(s) to include primary applications of HR domain as well as secondary applications and third-party SaaS solutions.
• Responsible for oversight of system issue resolution within a DevOps model representing the business to IT and IT to the business.
• Manages and builds the right team in support of the implementation of new systems, upgrades, patches and/or work associated with modifications to existing systems.
• Responsible for managing the maintenance of the application health and business capability roadmaps with assistance from the domain architects and business process systems analysts and enterprise architects.
• Partner internally with cross-functional teams and externally with vendors and consultants.
• Mentor, train, guide a broad variety of resources and skill sets to ensure business satisfaction and application health.
• Establish and manage vendor relationships and contracts related to solutions that are key components of the HR ecosystem.

Benefits

• Health and financial benefits
• 401K
• Incentives
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree