Sr. Manager, Business Systems

Planet Fitness•Boston, MA

2d•Hybrid

About The Position

The Sr. Manager, Business Systems will play a critical role in driving the evolution of the company’s enterprise and corporate systems to support continued growth and strategic initiatives. This role will lead and develop a team of software engineers, system administrators, and business analysts, while partnering closely with internal stakeholders and external vendors to evaluate, implement, and optimize enterprise solutions. The ideal candidate brings strong vendor management and systems leadership experience, with the ability to define technology roadmaps, support and enhance SOX controls, and ensure the scalability, reliability, and ongoing optimization of systems under management. Working closely with senior leadership, business partners, and project managers, the Sr. Manager, Business Systems will help shape technical strategy, execute key initiatives, and ensure stable, efficient system operations. This role is expected to work our hybrid schedule out of the Hampton, NH office or future Boston, MA office.

Requirements

Bachelor’s degree in Engineering, Technology, Mathematics/Statistics, or a related scientific field preferred
5+ years of progressively responsible experience in one or more of the following areas: software engineering, solution architecture, business process optimization, or enterprise application administration
Minimum of 3 years of experience leading and managing technical teams in fast-paced, high-growth environments supporting enterprise systems, including ERP, CRM, HCM, LMS, and business collaboration platforms
Experience with Agile methodologies and lean delivery practices required
Demonstrated success leading technology-driven transformation initiatives, including ERP, HCM, and CRM implementations and integrations
Experience implementing, integrating, and supporting ERP platforms and integrated financial systems
Strong experience operating in SOX-controlled and corporate compliance environments
Demonstrated success serving as a product owner for Salesforce and other enterprise platforms
Extensive knowledge of Salesforce Service Cloud and Marketing Cloud
Broad experience with cloud-based enterprise applications such as Microsoft Dynamics, NetSuite, Concur, Salesforce, SharePoint, and HCM platforms like Workday, UKG, Ceridian, etc.
Strong understanding of software development and quality assurance practices, including testing strategies, methodologies, tooling, and automation techniques
Proven ability to lead team up-skilling and capability-building initiatives aligned to strategic growth objectives using S.M.A.R.T.-based goals
Proficiency with the Atlassian product suite (e.g., Jira, Confluence)
Proficiency with Microsoft Office applications
Exceptional communication, presentation, and facilitation skills, with demonstrated strengths in road-mapping, stakeholder management, and vendor management across all organizational levels
Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
Creative, progressive, thought leadership with the ability to influence at all levels of the organization
Dedicated learner with a natural curiosity for consistent growth
Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
Cooperative team player with an upbeat, positive, “can-do” attitude!

Nice To Haves

Experience evaluating and deploying AI-enabled tools or agents to automate routine processes and decision-making preferred

Responsibilities

Builds, leads, and mentors a matrix team of technologists across a diverse portfolio of enterprise and business systems.
Evaluates emerging technologies and trends, translating opportunities into technical, process, and cross-functional improvements across the organization.
Oversees both internally hosted and vendor-hosted applications to ensure performance, security, data integrity, and regulatory compliance.
Designs scalable team operating models, workforce plans, and resource strategies in partnership with senior leadership.
Develops and drives a solution roadmap that aligns business applications with evolving business needs to optimize operations and enable growth.
Fosters a culture of continuous improvement, accountability, and high-quality, timely delivery.
Implements lean, agile SDLC practices with appropriate governance and controls for a public company environment.
Responsible for adherence and process improvement to SOX guidelines for IT systems, preparing monthly and quarterly evidence, reviewing findings with leadership and is active participant in internal and external audit reviews.
Ensures accurate, thorough technical documentation of systems, business processes, and optimization initiatives.
Provides end-to-end production support for all systems, including outage management, stakeholder communication, and vendor coordination.
Manages system-related spend, ensuring budget adherence and cost-effective decision-making.

Benefits

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options.
In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities.
We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.
This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

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