Sr. Manager, Business Solutions Service Delivery Manager

Bristol-Myers Squibb • Tampa, FL

250d • Hybrid

About The Position

Working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Requirements

• Bachelor's degree in business Analytics, Information Technology, or Business Administration.
• 5+ years' experience in leadership, overseeing teams in business solutions, data analytics, and integrations.
• Experience in agile environments with strong organizational skills.
• Familiarity with ServiceNow HRSD functionalities and experience with ServiceNow Demand is preferred.
• Solid understanding of artificial intelligence concepts, including machine learning and natural language processing.
• Experience with cloud platforms (e.g., Service Now, AWS, Azure, GCP) and knowledge of big data technologies.
• Familiarity with low code, no code, and Workday solutions.
• Experience with data integration platforms and technologies such as API integrations and ETL processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to work collaboratively.

Nice To Haves

• Knowledge of business intelligence tools and data visualization.

Responsibilities

• Partner with cross-functional teams to effectively coordinate and prioritize service delivery activities for key technologies.
• Ensure alignment with business objectives, facilitate resource allocation, and foster collaboration to drive operational efficiency.
• Collaborate with stakeholders to analyze and refine business processes, driving the adoption of automation and integration solutions.
• Develop and manage comprehensive documentation of business requirements and workflows.
• Serve as the liaison between business stakeholders and technical teams.
• Foster open communication and alignment among internal and external stakeholders.
• Collaborate with relevant teams to support user acceptance testing and validation efforts.
• Stay up to date with emerging trends, technologies, and best practices in business solutions.
• Collaborate with leadership to provide strategic insights, reports, and recommendations based on data analysis.

Benefits

• Competitive benefits, services, and programs to support employee goals.
• Flexible work environment.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree