Sr Manager Business Operations (Secondment / 6-9 Months)

Pfizer

2d•Remote

About The Position

WHY PATIENTS NEED YOU To provide customer-facing colleagues and sales leadership operational and excellence support in the US/PR, by representing the interests of the sales function with key internal stakeholders; and continuously improving sales operational effectiveness and efficiency for the benefit of colleagues, customers, and external partners/stake holders. This position will report to the Team Lead, Sales Commercial Excellence-Internal Medicine and Anti -Viral Sales Lead. WHAT YOU WILL ACHIEVE Drive Operational Excellence that enables the CFCs to Deliver Results Lead Key Areas of Operational Execution for field sales/CFC Pfizer Align/ Deployment /Call Plan (Dynamic Targeting) Incentive Compensation/IC Snapshot/Fluidity/Behavior Modifier Growth /Skill development and Training Strategic partnership with Regional Sales Leads Reporting (Pfizer Align, SFA, Dynamic Messaging) SMART enhancements and deployment Resources (Starters / Programs / Promos,/VCC/ Centris/Fleet/PCN) AI SCOUT support STEM support Field Communications Launch Prep/POA Planning/National and POA Meetings Op Planning/budgeting Integrated Planning Teams/PMOs Proactively identify innovative solutions that simplify process that enable the field Be proficient in written/verbal communication, task and project management, having the ability to keep track of multiple projects’ scope, deliverables, and details. Perform Quality Assurance activities on new releases to ensure business needs are met. Example applications include Incentive Compensation Pfizer Align, IM SMART, Veeva CRM, NBA, IC/Fluidity etc. Strategic thought partner to Sales Leaders, HQ Business Partners to enable FF execution Manage appropriate support requests originating from assigned Regional Business Directors/Sales Directors, Area Business Managers, and all field force supporting functions in HQ (i.e. Marketing, Commercial Effectiveness, KAD, Digital, Legal, CMO, etc.). Deliver value through collaborative engagement and lead the coordination and alignment of business needs. Anticipate, identify, engage in and support the prioritization of sales force key issues and opportunities across Internal Medicine/Anti-Viral Sales Teams. HOW YOU WILL ACHIEVE IT Create and maintain an efficient model of consistent, strategic business operations Drive efficiency and effectiveness by harnessing technology and challenging status quo Communicate important and/or significant events clearly with all customers facing organizations (thus ensuring a holistic view of Business Operations is maintained). Monitor sales service needs of the field force to include territory assignments and requests originating from field or headquarters colleagues Resource deployment analysis & procurement Partner with CMO on the development and implementation of field force incentive compensation programs and all other motivational initiatives Lead field insight groups, as appropriate, to provide various HQ stakeholders with field sales perspective

Requirements

BA/BS Degree required with 5+ years of previous pharmaceutical, biotech, or medical marketing/sales experience
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Demonstrated the ability to work and lead large scale National projects that impact Regions and other Business Units
Operational/ Enablement experience regional and national preferred
Must be in a promoted position and/or developmental role with demonstrated leadership across peers, business units and manager groups required
Experience in a direct sale and or account management environment
Change agile; able to alter direction seamlessly, produce results in ambiguity and be an agent of change
Demonstrated track record of strong cross functional collaboration (beyond District and Region) and effective utilization of available resources
Excellent written and oral communications skills required
Ability to communicate with confidence and influence outcomes of interactions.
Strong organizational and analytical skills with the ability to analyze and make recommendations using sales data/call reporting software/applications required
Ability to learn and adapt to new systems and technology required
Ability to anticipate issues/needs and work proactively to address them; demonstrated initiative and ability to effectively function in times of ambiguity
Strong Microsoft Office, Teams, Power Point skills to include Office 365 (Excel proficiency required)
Strong working understanding of Veeva, Call Planning, Fluidity, IC, SMART, etc.
Commits to “One Pfizer”: Individual is aligned with the culture, values and mission; communicates a compelling and inspired vision or sense of core purpose; is optimistic; embraces Pfizer’s Values and Behaviors
Travel will be required to Team Meetings, POAs, and other Business Meetings throughout the year.

Nice To Haves

MBA preferred

Responsibilities

Drive Operational Excellence that enables the CFCs to Deliver Results
Lead Key Areas of Operational Execution for field sales/CFC Pfizer Align/ Deployment /Call Plan (Dynamic Targeting)
Incentive Compensation/IC Snapshot/Fluidity/Behavior Modifier Growth /Skill development and Training
Strategic partnership with Regional Sales Leads Reporting (Pfizer Align, SFA, Dynamic Messaging)
SMART enhancements and deployment
Resources (Starters / Programs / Promos,/VCC/ Centris/Fleet/PCN)
AI SCOUT support STEM support
Field Communications Launch Prep/POA Planning/National and POA Meetings
Op Planning/budgeting Integrated Planning Teams/PMOs
Proactively identify innovative solutions that simplify process that enable the field
Be proficient in written/verbal communication, task and project management, having the ability to keep track of multiple projects’ scope, deliverables, and details.
Perform Quality Assurance activities on new releases to ensure business needs are met. Example applications include Incentive Compensation Pfizer Align, IM SMART, Veeva CRM, NBA, IC/Fluidity etc.
Strategic thought partner to Sales Leaders, HQ Business Partners to enable FF execution
Manage appropriate support requests originating from assigned Regional Business Directors/Sales Directors, Area Business Managers, and all field force supporting functions in HQ (i.e. Marketing, Commercial Effectiveness, KAD, Digital, Legal, CMO, etc.).
Deliver value through collaborative engagement and lead the coordination and alignment of business needs.
Anticipate, identify, engage in and support the prioritization of sales force key issues and opportunities across Internal Medicine/Anti-Viral Sales Teams.
Create and maintain an efficient model of consistent, strategic business operations
Drive efficiency and effectiveness by harnessing technology and challenging status quo
Communicate important and/or significant events clearly with all customers facing organizations (thus ensuring a holistic view of Business Operations is maintained).
Monitor sales service needs of the field force to include territory assignments and requests originating from field or headquarters colleagues
Resource deployment analysis & procurement
Partner with CMO on the development and implementation of field force incentive compensation programs and all other motivational initiatives
Lead field insight groups, as appropriate, to provide various HQ stakeholders with field sales perspective