Sr Manager, Airport Customer Experience Administration

American Airlines Group • Dallas, TX

396d

About The Position

The Sr Manager, Airport Customer Experience Administration at American Airlines is responsible for overseeing all administrative and accounting activities related to airport operations. This role involves managing payroll, budgets, staffing levels, and various operational reports while ensuring compliance with company policies and procedures. The position requires strong leadership skills to guide administrative teams and manage projects effectively within a fast-paced environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience/training
• 5 years of airline operations experience with at least 2 years in a supervisory/management role
• Previous finance or business planning experience or equivalent work experience
• Previous Managerial, Budget, and Auditing experience
• Extensive business, operational, and financial background with experience in assessing business requirements and developing budgets
• Ability to function in a high volume multi project environment
• Knowledge of airline industry
• Strong attention to detail
• Ability to be flexible and adapt in fast changing environment
• Excellent organizational and planning skills
• Ability to lead and motivate employees
• Ability to be decisive and able to work under demanding operational conditions in a stressful environment
• Knowledge of company policies and procedures
• Ability to negotiate skillfully in tough situations with both internal and external customers
• Ability to identify opportunities for improvement and implement strategic initiatives under time constraints
• Capability to digest complex fact scenarios and develop compelling arguments
• Strong presentation skills

Responsibilities

• Identifies and analyzes major trends and variances from operating plan and other performance areas
• Oversees people movement, RIF and recalls, payroll processing, and leaves of absence
• Oversees Shift Bids, Vacation Bids, Overtime, Time Duty Limits, Change of Shift, Uniform, Parking and Security Badge Administration
• Produces various reports and strategic analysis relating to manning, lost time, budget, spending, and overtime explaining variances
• Monitors spending performance, manpower, operating performance and unit costs
• Serves as the liaison with the Airport for Security Badge and Employee Parking functions
• Provides Leadership to Administrative teams responsible for Manning, Payroll, Audits, Cash Deposits & Reconciliations, Hiring and Reductions in Force
• Oversight of the Lost Time Administration including Attendance Control Policy administration
• Maintains Employee Personnel files
• Performs coordination of company-sponsored events and employee recognition programs
• Interprets and administers local guidelines
• Management of ad hoc projects as required

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Health, dental, prescription, and vision benefits from day one
• Wellness Programs: Tools and resources for personal well-being
• 401(k) Program: Available upon hire with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Air Transportation
• Education Level: Bachelor's degree