Sr. Manager, Account Mgmt eBay Live

eBay • Salt Lake City, UT

6d

About The Position

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Sr. Manager, eBay Live Account Management (We have two roles available, one is supporting the Fashion category and the other is supporting Trading Cards) About eBay Live eBay Live is building the future of shopping — where sellers and buyers connect through livestream that blend entertainment, trust, and community. It's commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world's most recognized marketplaces. Position Summary This role is responsible for developing and leading a premium team of account managers in conjunction with partnering internally with primary stakeholders within the eBay Live Business. Build and maintain strong relationships with priority sellers while leading strategic seller initiatives to scale, grow and develop. This role focuses on accelerating seller growth through consultative partnership and knowledge sharing, focusing on the most strategic and important relationships within the Fashion or Trading Cards category on eBay Live

Requirements

• 5+ years of people leadership experience supporting a team of exempt level employees
• 5+ years of Account Management or Live marketplaces experience
• Extensive knowledge of live e-commerce industry trends and standard methodologies
• Strong project management and organization skills
• Strong analytical and critical thinking capabilities
• Adaptable in a face paced, ever changing environment.
• Excellent influencing and presentation skills
• Enjoys public speaking; shows genuine interest and passion in live commerce
• Proven ability to build and handle relationships with all size of business+partners
• Demonstrated leadership skills and ability to work independently
• Consistent track record of high performance and team ranking
• Strong cross-functional leader who is also recognized as a collaborator and partner
• Executive level verbal and written communication skills, including the ability to tell a compelling story backed by data
• High degree of ownership and dedication to results
• Self-motivated to find opportunities and challenges in the business
• Data-driven approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling.
• Strong understanding of P&L
• Organized problem solver who balances attention to detail with efficiency
• Bachelor's degree or equivalent experience or higher from an accredited university.

Nice To Haves

• MBA or equivalent experience preferred.

Responsibilities

• Enterprise Seller Partnership: Build and maintain a top tier team of account managers.
• Focusing on positive relationships with strategic sellers through regular business reviews and strategic consultations with some of eBay's largest and most successful accounts.
• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth
• Analyze seller business data to identify growth opportunities and potential risks
• Demonstrate building customized business plans to help sellers achieve their growth targets and cadences in regards to eBay live.
• Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.
• Work collaboratively with cross-functional teams to resolve complex seller issues
• Guide sellers through policy and platform changes while ensuring compliance
• Track and analyze seller performance metrics to ensure growth targets are met

Benefits

• a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees