Backup (Remote)

Trace3•Louisville, KY

1d•$65,000 - $90,000•Remote

About The Position

Who is Trace3 ? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: Reporting to the Cloud & Infrastructure Service Manager, the Senior Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments. Identifies, researches, and resolves technical problems. Maintains documentation of client networks and systems. Research to learn current concepts, best practices, and procedures aligned to technical expertise. Serves as a mentor for junior level engineers. Will work to grow their skillsets, confirm their planned procedures, and serve as an escalation resource. Will be tightly integrated with the entire Managed Services team and be a contributing member to all solutions delivered by Managed Services.

Requirements

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
Minimum of 7 years of experience in Microsoft systems administration or engineering role.
Strong expertise in Windows Server operating systems (2019, 2022 and 2025).
Strong expertise supporting Azure tenants.
Proficiency in PowerShell scripting for automation and system management.
Knowledge of virtualization technologies (Hyper-V, VMware, Nutanix) and storage solutions.
Familiarity with backup and disaster recovery solutions (e.g., Veeam, Azure Site Recovery).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Actively pursues professional development opportunities
Ability to assess client environments to understand how they use technology to meet business objectives
Shows initiative and independently researches resolutions to problems.
Demonstrated ability to achieve successful outcomes in handling critical issues and work with various clients and management levels.
Demonstrated ability to manage multiple priorities and follow through to resolution.

Nice To Haves

Microsoft Certified: Windows Server (e.g., MCSA, MCSE)
Microsoft Certified: Azure Administrator Associate (AZ-305)

Responsibilities

Design, implement, and manage Microsoft and Azure based environments.
Server Operating Systems support and troubleshooting.
Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365.
Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.
Collaborate with other IT team members and departments to support business initiatives and projects.
Provide technical support and assistance, including troubleshooting hardware and software issues.
Document system configurations, procedures, and troubleshooting steps.
Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response
Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs
Identify, diagnose, and resolve client problems in a timely fashion.
Assist with reporting and recommendations for Managed Services clients
Interface with third party vendors as liaison between client and vendor
Provide post implementation support for Trace3 Professional Services teams
Build client relationships through exceptional customer service
Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration.
Maintain specialization roles as needed by TRACE3.

Benefits

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

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