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Customer Obsession AI team's mission is to transform customer support by creating highly efficient and magical support experiences for Uber customers by leveraging the power of data and AI. We specialize in NLP, GenerativeAI and Computer Vision. We are building autonomous GenAI Conversational Assistants for customer support and Agent Co-pilot systems that can provide intelligent, personalized and empathetic support. We are solving challenges such as multilingual (80+ languages) and multi-modal (images + text for now and in future voice) conversational intelligence, autonomous reasoning and policy-adherence, and AgenticAI. We are a full-stack AI team working on LLM research, rapid model prototyping, robust evaluation and monitoring systems, and reliable infrastructure for deployment at Uber scale.
