Sr. Logistics Operations Manager

Fns•Chicago, IL

5d•$110,000 - $130,000

About The Position

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together. For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners. To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS. To Discover more, please visit our website at http://www.fnsusa.com

Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business or a related field preferred
10+ years of experience in ocean freight operations, freight forwarding, or international logistics
Prior supervisory or management experience required
Proficiency in ERP platforms and MS Office
Excellent communication, problem-solving and organizational skills
Bilingual in English and Korean

Responsibilities

Manage end-to-end ocean freight operations for import and export shipments.
Develop and maintain relationships with ocean carriers and trucking companies.
Negotiate freight rates, contracts, and service agreements to optimize cost and service quality.
Ensure compliance with international trade regulations and company policies.
Monitor shipment schedules, transit times, and cargo status; proactively resolve delays, disruptions, and claims.
Oversee documentation accuracy, including bills of lading, commercial invoices, and customs filings.
Lead, train, and supervise ocean freight staff; set performance goals and conduct evaluations.
Analyze KPIs such as on-time delivery, detention/demurrage, and carrier performance.
Collaborate with internal teams (sales, warehousing and distribution, trucking, customs) to achieve business objectives.
Manage budgets and control costs related to ocean freight operations.
Identify process improvements and implement best practices to increase efficiency and service reliability.