Sr. Localization Project Manager

Smartling

1d•$90,000 - $110,000•Remote

About The Position

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love. Smartling is seeking a Senior Localization Project Manager located in the US on the West Coast to help lead a large-scale enterprise localization program. This role is critical to the success of our Language Services business and requires a seasoned practitioner who is equally strong in operational execution, process management, and customer engagement. You will need the ability to learn quickly, effectively influence both internal and external stakeholders, roll up your sleeves to tackle the smallest tasks when needed, and keep focus on big picture objectives. Success in this role requires comfort operating at both the detail level (day-to-day execution) and the systems level (e.g., process improvement, scalability, and strategy).

Requirements

7+ years of localization experience, with a strong foundation in enterprise-scale delivery
3+ years of program management experience, or 3+ years of full ownership of an enterprise account ($1M+ annual revenue)
Demonstrated ability to work directly and effectively with customer stakeholders, including senior-level contacts
Strong understanding of AI-assisted translation methodologies
Experience applying quality management frameworks (e.g., error categorization, root-cause analysis, corrective/preventive actions)
Experience supervising the daily work of localization project managers
Experience managing and improving linguist performance
Proven ability to operate in a fast-paced, high-ambiguity environment while maintaining execution discipline
Exceptional written and verbal communication skills, with the ability to explain complex issues clearly and calmly
High attention to detail combined with the ability to think systemically and strategically
Strong sense of ownership, resilience, and a positive, collaborative mindset
Knowledge of SaaS Dashboards and localization technology platforms
Bachelor’s degree required

Responsibilities

Oversee the end-to-end delivery of localization work, ensuring projects meet service levels for quality, cost, and turnaround time
Help lead an enterprise localization program, ensuring delivery excellence, translation quality performance, and customer happiness
Serve as the customer-facing localization program owner, building strong relationships with customer stakeholders, and function as the primary advisor on localization approach and execution
Diagnose service issues, communicate root causes clearly, and design solutions that meet customer needs
Lead a team of localization project managers that support the enterprise account, setting expectations and ensuring execution and accountability
Apply and evolve quality management methodologies, including error analysis, root-cause tracking, and continuous improvement initiatives
Leverage and help advance AI-driven translation workflows, balancing automation, human review, and quality risk appropriately across use cases
Identify and implement process improvements that increase scalability, reduce friction, and improve efficiency without compromising quality
Partner closely with Customer Success, Sales, Product, and Smartling leadership to align delivery with customer goals and Smartling’s broader business objectives
Remain hands-on when required—no task is too small