Sr. Loan Operations Specialist

Bank of Tampa•Tampa, FL

About The Position

The goal of the Senior Loan Operations Specialist is to prepare all types of loan booking, tracking and servicing of all loan files, including new requests, renewals, modifications, construction requests, and annual reviews. The Senior Loan Operations Specialist may also be responsible for verification of all closed loans for accuracy and proper coding.

Requirements

5 years of experience in a loan documentation/loan operations department or applicable banking experience, preferably in bank operations.
High school diploma/GED

Nice To Haves

US Small Business 7a Loan Servicing experience
Experience in Loan Accounting and Reconciliation
Experience with Abrigo LOS

Responsibilities

Consistently deliver outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Act as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
Respond appropriately to all inquiries regarding loan administration and documentation issues.
Utilize KACE ticketing system as the department workflow process, prioritizing tickets by request type and date sensitivity.
Prepare and organize loan packages for booking.
Image loan documentation as required in Bank systems
Follow up on loan files for specified documents and clear all loan exceptions.
Establish system reminders and follow up on documentation not received at closing.
General knowledge of hazard and flood insurance and the ability to read policies and adequacy forms to determine proper coverage.
Provide direct assistance to internal/external clients with respect to existing or new loan requests.
Knowledge of Visa Credit Cards
Monitor Transaction Exception Reports
Correctly post payments and make adjustments as needed.
Communicate with impact and enthusiasm in formal and informal settings.
Maintain a working knowledge of lending compliance law, loan servicing regulations, real estate legal issues and state lending laws, including UCC requirements.
Working knowledge of both consumer and commercial post-closing processes, logistics, and servicing, including escrow requirements.
Working knowledge and understanding of loan type specifications/requirements
Flexibly apply rules or procedures, while remaining guided by the organization’s values.
Contribute to a supportive learning environment by sharing knowledge.
Demonstrate the ability to draw logical conclusions based on in-depth analysis of information and can recognize causes and consequences of actions and events that are not readily apparent.
Demonstrate the ability to maintain continuous, open and consistent communication with staff and clients.
Utilize current software (ex: Microsoft Office Suite, Navigator, Business Process Manager) and information technology to accomplish tasks.