Sr. Live Operations Manager

Scopely • Culver City, CA

1d

About The Position

Scopely is looking for a talented and experienced Senior Live Ops Manager to support the launch and live operation of a soon-to-be announced triple-A game. As a senior individual contributor, the Senior Live Ops Manager will champion the game’s Live Ops execution to deliver best-in-class consumer experiences that are addictive, appealing and inherently social.
In this role, the Senior Live Ops Manager will work closely with embedded Data Analysts, PMs, Game Designers, Economy Designers, and Live Ops Artists to create outstanding game experiences that optimize franchise retention and monetization metrics. The ideal candidate embraces a team-first mentality, is flexible, highly motivated, and approachable, with excellent communication skills acquired through experience in the gaming industry.
This role requires strong judgment, operational rigor, and the ability to independently manage complex Live Ops systems while aligning to established product and franchise strategy..

Requirements

• Track record of Live Ops execution on market leading products
• Experience with A/B testing initiatives to maximize feature KPIs
• Excellent interpersonal skills. Outstanding written/oral, organizational, analytical skills, and attention to detail. Must be able to coordinate effectively with partner teams such as community, publishing, marketing, user acquisition, customer experience, and QA
• Strong passion for creating fun, compelling and addictive user experiences.
• Self sufficient, resourceful, and keen on operational efficiency with limited resources
• Strong understanding of mobile KPI metrics, preferably on collection RPGs, and how to improve KPIs through Live Ops strategies
• Proficient excel / spreadsheet skills
• Promote a team first mentality
• Self-motivated, entrepreneurial, creative and analytical. BA/BS degree preferred
• Available to work weekends as needed

Responsibilities

• Own and execute the Live Operations roadmap and events for an RPG product, aligned to product strategy and business goals.
• Deliver on a complete Live Ops plan and participate in the design and execution of the Live Ops strategy for a new game title
• Actively provide suggestions for tools requirements and improvements resulting in Live Ops efficiencies and effectiveness.
• Work closely with Economy Designers, to determine and tune content, rewards, and optimize pricing strategies
• Collaborate with Game Design and other cross-functional teams including developers, customer relations, quality assurance, art, and analytics to achieve Scopely goals (e.g., economy tuning, live ops design, maintenance) and ensure engaging new content and events are delivered to the highest quality
• Work closely with the Analytics team to perform extensive game performance reviews, split tests, and identify actionable insights and opportunities
• Monitor, report and help achieve Live Ops KPI targets that will allow us to hit business targets
• Measure events performance in relation to sales, features, tests, and results, in order to evaluate the performance of new events, features and game content, relying on gaming market trends and economic research
• Perform competitor analysis and be up to date with industry trends

Benefits

• employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior