Sr. Liability Claims Specialist, Supervisor

Creative Risk Solutions • Lowell, MA

1d

About The Position

Join our growing team as a Sr. Liability Claims Specialist, Supervisor, at Creative Risk Solutions, where you’ll lead a high-performing group of adjusters and ensure exceptional claims handling from start to finish. This role offers the opportunity to drive operational excellence while supporting clients with complex liability exposures. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Requirements

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience: 8-10 years of adjusting property and casualty claims, including litigated claims.
• Skills & Technical Competencies: Knowledge of General and Auto Liability coverages and claims processing procedures. Ability to work independently and in a team, perform complex mathematical calculations, and manage multiple tasks. Knowledge of state insurance regulations, ability to pass licensing exams, and commitment to ongoing education.
• Contributes to workflows while utilizing resources to deliver a world-class client experience and ensure compliance.
• Fosters relationships by understanding relevant parties, prioritizing problem-solving, and collaborating to deliver impactful solutions.

Nice To Haves

• Prior agency, loss control or carrier experience preferred.
• Prior supervisory experience preferred

Responsibilities

• Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation.
• Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims."
• Research and respond to inquiries from insureds, claimants, agency partners, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.
• Ensure appropriate talent placement, coach team members, conduct performance feedback, and support career development.
• Manage timesheets, time off requests, and participate in compensation decisions.
• Facilitate team meetings, attend internal and external training, and coordinate ongoing training.
• Set regular file review diaries and meet with staff monthly for performance enhancement.
• Conduct quarterly team meetings and help staff set and monitor annual goals.
• Participate in round tables, train and mentor team members, and serve on company committees.
• Encourage subrogation and fraud identification, participate in claim reviews and Risk Control Workshops.
• Mediate between insureds and insurance companies, interpret reports, and use data to drive change.

Benefits

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED