Sr. Legal Technology Analyst

Cohesity•Tallahassee, FL

2d•Hybrid

About The Position

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. The Sr. Legal Technology Analyst is responsible for optimizing legal service delivery by designing and maintaining efficient intake, ticketing, and workflow processes. This role manages the implementation and ongoing enhancement of legal technology platforms, ensuring they meet business needs and improve operational outcomes. The Analyst is responsible for producing actionable analytics, support system adoption through training and documentation, and partners with Legal Operations leadership and attorneys to drive continuous improvement, enabling scalable and consistent legal operations across the department. HOW YOU'LL SPEND YOUR TIME HERE: Legal Operations, Intake & Workflow Management Build and maintain legal intake, ticketing, and request workflows to ensure efficient, consistent, and user-friendly request handling Configure routing logic, request categories, prioritization rules, and SLAs to support timely and accurate processing of legal requests Analyze intake volumes, response times, resolution metrics, and workload distribution to identify operational improvements Implement workflow enhancements in partnership with Legal Operations leadership to implement workflow enhancements that improve turnaround time and consistency Maintain clear, current user-facing documentation, knowledge articles, and self-service resources Legal Technology Implementation & Enablement Support the implementation, configuration, testing, launch, and ongoing optimization of legal technology platforms (e.g., Legal Front Door, CLM, Compliance tools) Translate business and operational requirements into functional specifications and partner with IT on solution delivery Support system enhancements, integrations, data quality improvements, and adoption initiatives Document current-state systems and workflows to support continuous improvement and future planning Analytics Produce standardized dashboards and recurring reports providing visibility into intake volumes, cycle times, SLA adherence, workload distribution, and system utilization Conduct routine analysis of intake, ticketing and workflow data to support operational reviews and decision-making Ensure data accuracy and consistency across intake, workflow tracking, and reporting systems Translate data into clear, practical insights for Legal Operations leadership and attorneys Change Management & Collaboration Support rollout of new workflows and system changes through documentation, training materials, and user support Work closely with attorneys and Legal Operations leadership to address operational questions and issues

Requirements

Bachelor’s degree or equivalent practical experience
4–7 years of experience in legal operations, legal technology, analytics, consulting, or a related role
Strong analytical and quantitative skills with the ability to interpret and present data clearly
Experience building dashboards and reports using tools such as Tableau, Power BI, or similar platforms
Hands-on experience working with legal technology platforms (e.g., intake/ticketing systems, CLM, Navex)
Ability to design and improve workflows and translate business needs into practical system solutions
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills

Nice To Haves

Experience with legal technology platforms such as MyLegal, Ironclad, Navex
Familiarity with workflow automation or integration tools (e.g., Workato, Power Automate, Zapier)
Experience supporting system integrations, data migration, or API-driven workflows
Experience partnering with Sales, Finance, Procurement, or IT teams
Exposure to post-merger integration, process transformation, or change management initiatives
Legal operations certification or familiarity with CLOC or ACC Legal Operations frameworks
Process design and workflow optimization
Legal technology implementation and enablement
Data-driven analysis and reporting
Cross-functional collaboration and stakeholder partnership
Change management and continuous improvement

Responsibilities

Build and maintain legal intake, ticketing, and request workflows to ensure efficient, consistent, and user-friendly request handling
Configure routing logic, request categories, prioritization rules, and SLAs to support timely and accurate processing of legal requests
Analyze intake volumes, response times, resolution metrics, and workload distribution to identify operational improvements
Implement workflow enhancements in partnership with Legal Operations leadership to implement workflow enhancements that improve turnaround time and consistency
Maintain clear, current user-facing documentation, knowledge articles, and self-service resources
Support the implementation, configuration, testing, launch, and ongoing optimization of legal technology platforms (e.g., Legal Front Door, CLM, Compliance tools)
Translate business and operational requirements into functional specifications and partner with IT on solution delivery
Support system enhancements, integrations, data quality improvements, and adoption initiatives
Document current-state systems and workflows to support continuous improvement and future planning
Produce standardized dashboards and recurring reports providing visibility into intake volumes, cycle times, SLA adherence, workload distribution, and system utilization
Conduct routine analysis of intake, ticketing and workflow data to support operational reviews and decision-making
Ensure data accuracy and consistency across intake, workflow tracking, and reporting systems
Translate data into clear, practical insights for Legal Operations leadership and attorneys
Support rollout of new workflows and system changes through documentation, training materials, and user support
Work closely with attorneys and Legal Operations leadership to address operational questions and issues