Sr. Learning Consultant

Computer Generated Solutions-posted about 9 hours ago
Mid Level
Remote
5,001-10,000 employees
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CGS is seeking a client-facing Sr. Learning Consultant to lead analysis and design for a major systems replacement initiative impacting Supply Chain and regulated procedures. This person will work directly with client stakeholders and SMEs to translate future-state processes into training strategy, design documentation, and executable blueprints for rapid course development (including enabling AI-assisted development workflows).

  • Serve as the day-to-day learning consultant interfacing with client program leadership, BAs, product owners, and SMEs.
  • Plan and facilitate discovery workshops, interviews, and working sessions to capture current vs. future state workflows.
  • Analyze new system functionality and process changes to identify impacts to roles, tasks, and SOPs/procedures.
  • Create training needs analysis (TNA) and impact assessments tied to role-based performance requirements.
  • Identify content gaps where “word changes” are insufficient and net-new training or redesigned instruction is required.
  • Produce high-quality, client-ready documentation such as: Design Docs / Learning Blueprints, Task-to-training matrices, Role curricula / learning paths, Storyboards/scripts for WBT/ILT, Assessment strategies and knowledge checks
  • Ensure design supports rapid downstream development by internal teams and tool-assisted workflows (e.g., AI-supported content generation).
  • Partner with internal production teams (IDs, dev, media) to ensure requirements are understood and build ready.
  • Provide ongoing clarification/Q&A during development, review cycles, and UAT.
  • 7+ years in Learning BA, Senior Instructional Design, Learning Consultant, or similar role (client-facing).
  • Demonstrated experience supporting enterprise system implementations (ERP/LIMS/WMS/CRM, etc.) and process change.
  • Expert ability to translate complex workflows into performance-based learning and clear design documentation.
  • Strong facilitation skills and executive-ready communication (written and verbal).
  • Proven experience working in regulated, SOP-driven, or high-compliance environments.
  • Experience in blood collection, blood operations, biologics, medical devices, or healthcare supply chain.
  • Familiarity with change management concepts (Prosci/ADKAR or similar).
  • Experience designing for blended delivery (WBT, ILT/VILT, performance support).
  • Comfort working with structured content workflows and enabling rapid design-to-build handoffs (including AI-assisted pip
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