Sr. Lead Technical Collision Repair Manager

Rivian•Woodbridge Township, NJ

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. In this position you will onboard, manage, and support Rivian’s Certified Network repair strategy reporting directly to the Certified Collision Program Sr Manager. You will be responsible for ensuring great customer satisfaction at our Certified Network locations. This role will require the establishment of exacting standards of performance and operational excellence, as well as support of regional field service operations. The Regional Technical Collision Repair Manager, will work in the field with 3rd Party Certified and Authorized Partners, and travel throughout the region. This role will require exceptional cross functional interaction across multiple teams within Rivian as well as external 3rd party partners. A dynamic and resourceful team member with proven leadership qualities, great communications skills, an analytical approach to problem solving, continuous improvement, and organization. Responsible for the day-to-day operations in an OEM (Original Equipment Manufacturer) managed network of high performing 3rd party repair partners in a dynamic environment. This role will require extensive travel, operational excellence, organization and excel in internal and external communication skills – you will bridge the gap between the Rivian Certified Networks, the local Rivian Service Center, the Certified Network Operations Team, and Rivian vehicle owners.

Requirements

5+ years of experience in automotive collision repair, OEM, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain
Experience in leading teams in an automotive or high-tech environment
Proven success in driving performance requirements in a complex environment
Must possess a valid driver’s license, with a clean driving record
Experience managing multiple projects across varying geographic locations simultaneously
Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
Strong written and communications skills
High attention to detail
Ability to travel up to 70-75%

Nice To Haves

Experience in a startup environment and scaling teams from a blank slate is a plus
Experience with Google Office Suite

Responsibilities

Recruit, develop and support a network of 3rd party collision centers in your specified region
Develop a regional collision strategy to assure adequate footprint and capacity for our Rivian owners
Manage all 3rd party collision, fleet, and calibration centers in your region with all technical or operational needs
Execute on deliverables, milestone reports, open action items, risks, and mitigation plans
Act as a point of contact for customer escalations in your specified region
Lead and drive quality and continuous improvement in your region and deliver on all key performance indicators
Collaborate within the greater Certified Collision and Field Service Teams to handle any challenges that arise during collision repairs of Rivian customer vehicles
Manage operational excellence and ensure brand standards are met at 3rd party collision centers in accordance with Rivian Certified Collision Network Standards
Drive success for the entire Certified Collision Network by providing feedback to the Network Operations Team on what needs improvement in the field
Manage complex field challenges and collaborate with Network and Service Engineering Teams

Benefits

The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

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