Sr Lead Product Operations Manager - Strategic Planning

PayPal•San Jose, CA

12h

About The Position

We're hiring a Product Operations Leader to drive operational rigor, improve visibility into product performance, and help scale strategic initiatives across the product organization. This role sits at the intersection of product, strategy, and execution—ideal for someone who excels at translating goals into action, aligning cross-functional teams, and delivering results.

Requirements

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience
8+ years in product operations, strategy or business operations
Strong track record of driving cross-functional initiatives and managing executive-level reporting
Excellent communication and presentation skills—especially in synthesizing complex topics into strategic narratives
Deep experience working with data and metrics and running business reviews
Strong business acumen and an understanding of how product decisions impact company performance
Experience supporting Product leadership teams at scaled tech or growth-stage companies

Responsibilities

Overseeing product profitability
Leading operational reviews
Partnering with various experts to maximize efficiency in a dynamic environment
Driving product strategy with cross-functional stakeholders consistent with the shared vision for the product
Planning and implementing the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability
Assessing the customer experience and customer needs in product requirements and decision making
Setting up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis
Leading workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making
Overseeing product profitability measures, including budget
Planning operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews
Interfacing with product leadership as needed
Partnering with content strategists, data scientists, product designers and user experience researchers
Maximizing efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard
Strategic Planning & Reviews: Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.
KPI & Metrics Tracking: Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals.
Project Management: Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.
Strategic Communications: Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.
Insights and Optimization: Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more.
Cross-Functional Alignment: Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.