Sr Lead Product Operations Manager - Operational Excellence

PayPal•San Jose, CA

3d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor. Job Description: Essential Responsibilities: Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product. Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Assesses the customer experience and customer needs in product requirements and decision making. Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis. Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Oversees product profitability measures, including budget. Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed. Partners with content strategists, data scientists, product designers and user experience researchers. Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Minimum Qualifications: Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience. Additional Responsibilities & Preferred Qualifications: We’re hiring a Product Operations Leader to drive operational rigor, improve visibility into product performance, and help scale strategic initiatives across the product organization. This role sits at the intersection of product, strategy, and execution—ideal for someone who excels at translating goals into action, aligning cross-functional teams, and delivering results. Key Responsibilities Strategic Planning & Reviews: Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders. KPI & Metrics Tracking: Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals. Project Management: Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability. Strategic Communications: Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning. Insights and Optimization: Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more. Cross-Functional Alignment: Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.

Requirements

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
8+ years in product operations, strategy or business operations
Strong track record of driving cross-functional initiatives and managing executive-level reporting
Excellent communication and presentation skills—especially in synthesizing complex topics into strategic narratives
Deep experience working with data and metrics and running business reviews
Strong business acumen and an understanding of how product decisions impact company performance

Nice To Haves

Experience supporting Product leadership teams at scaled tech or growth-stage companies

Responsibilities

Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
Assesses the customer experience and customer needs in product requirements and decision making.
Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
Oversees product profitability measures, including budget.
Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
Interfaces with product leadership as needed.
Partners with content strategists, data scientists, product designers and user experience researchers.
Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.
Define, track, and report on key product metrics.
Build dashboards and narrative reporting that connect product performance with company goals.
Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.
Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.
Build tools and processes that drive effectiveness in the Product team.
Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.