Sr Lead Product Operations - Consumer

PayPal • San Jose, CA

74d • $169,500 - $291,500 • Hybrid

About The Position

This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor.

Requirements

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• 8+ years in product operations, strategy or business operations.
• Strong track record of driving cross-functional initiatives and managing executive-level reporting.
• Excellent communication and presentation skills-especially in synthesizing complex topics into strategic narratives.
• Deep experience working with data and metrics and running business reviews.
• Strong business acumen and an understanding of how product decisions impact company performance.
• Experience supporting Product leadership teams at scaled tech or growth-stage companies.

Responsibilities

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
• Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.
• Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals.
• Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.
• Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.
• Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more.
• Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity
• Medical, dental, vision, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees