Sr Lead Product Manager, In Store Experiences

PayPal•New York, NY

About The Position

Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product. Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Assesses the customer experience and customer needs in product requirements and decision making. Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis. Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Oversees product profitability measures, including budget. Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed. Partners with content strategists, data scientists, product designers and user experience researchers. Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that matter most to the customer. Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. Design experiments and conduct research to validate hypotheses and improve customer experiences. Become a data champion for measuring our live products - building the mechanisms and culture that unlock the future growth of our products. Work Across Altitudes: Develop long-term vision and strategies that will dramatically grow the use of our products globally, while also sweating the details that make sure what we build lives up to that vision. Force Multiply: Bring teams together to maximize the impact. Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams. Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement. Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment.

Requirements

Minimum of 12 years of relevant work experience
Bachelor's degree or equivalent experience

Responsibilities

Drive product strategy with cross-functional stakeholders
Plan and implement the architectural roadmap
Assess the customer experience and customer needs
Set up data gathering mechanisms
Lead workstreams to include analytics, customer discovery, market research and competitive analysis
Oversee product profitability measures, including budget
Plan operational mechanisms that drive execution and accountability
Interface with product leadership as needed
Partner with content strategists, data scientists, product designers and user experience researchers
Maximize efficiency in a constantly evolving environment
Advocate for users
Obsess over the customer experience
Develop and execute learning plans to uncover customer needs
Design experiments and conduct research to validate hypotheses and improve customer experiences
Become a data champion for measuring our live products
Develop long-term vision and strategies
Bring teams together to maximize the impact
Represent your products company-wide and use influence to ensure your priorities become a reality
Communicate as effectively with an executive audience as you do with the working teams
Lead a scrum team to bring product plans to life
Institute repeatable processes that ensure continuous improvement
Own the success and failures of product experiences
Maintain accountability for both customer and business results
Translate both ways between customer experience and business metrics to ensure alignment