Sr Lead Experience Strategist

Kyndryl • New York, NY

3d • $110,880 - $210,600

About The Position

As an Experience Strategist at Kyndryl in the United States, you’ll be at the heart of our mission to drive meaningful progress for our clients and communities. In this role, you’ll shape experiences that truly matter—connecting business needs, technology, and human insight to deliver real value. You will lead organizations through complex challenges by: Discovering opportunities through research and collaboration. Creating clear, actionable roadmaps for experience-led transformation. Guiding teams to deliver practical solutions that make a tangible impact. At Kyndryl, your ideas are valued and your growth is supported. You’ll find an inclusive environment where you can learn, innovate, and develop your career with mentorship and hands-on experience. Join us to help set new standards in customer experience, work with purpose, and be empow Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. At Kyndryl, we value professionals who approach challenges with a growth mindset, prioritize customer success, and thrive in collaborative, inclusive environments. You are passionate about driving positive change, open to new perspectives, and committed to continuous learning and development.

Requirements

• Business Acumen : You understand business strategy and can connect it to experience
• Psychology : You have a deep understanding of human needs and behavior.
• Business + Tech + Experience : You can create integrated experience strategies that blend business, technology, and user needs.
• Co-Creation : You excel at aligning stakeholders through workshops and collaborative sessions.
• Value Identification : You have a knack for uncovering new sources of value.
• Experience Optimization : You can evaluate and recommend ways to optimize experiences.
• Storytelling : You can communicate clearly and compellingly.
• Research : You can design and conduct user research, market evaluations, and competitive analyses.
• AI and Data Ethics : You leverage AI tools while maintaining quality and ethical standards.
• Demonstrated ability to connect business strategy with customer experience
• Strong understanding of human behavior and psychology as it relates to user experiences
• Proficiency in developing integrated strategies that blend business, technology, and user needs
• Experience facilitating collaborative workshops and stakeholder alignment sessions
• Skill in identifying new sources of value for organizations

Nice To Haves

• Experience in industry verticals relevant to enterprise environments
• 7 + years experience is preferred
• Background in both large organizations and agency settings
• Knowledge of IT infrastructure, technical applications, or data science
• Expertise in human-centered disciplines such as change management or applied social sciences
• Experience with AI, machine learning, or data ethics
• Sustainability Strategy
• CX Optimization
• Innovation Strategy
• Operational Design and Business Processes
• Brand Strategy
• Advanced degree (MDM, MDes, MFA, dMBA) or equivalent

Responsibilities

• Discovering opportunities through research and collaboration.
• Creating clear, actionable roadmaps for experience-led transformation.
• Guiding teams to deliver practical solutions that make a tangible impact.

Benefits

• comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees