Sr. Key Customer Engagement Manager - Northeast Territory

About the position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Our expertise in innovative pharmaceuticals comes from patients, whose insights drive our science-based advances. Visionaries like you work on teams to save lives by developing the medicines of the future. Our Pulmonary Hypertension team is dedicated to transforming this disease into a long-term manageable condition. Bringing your passion for health to this team will help discover and develop effective treatments to help patients live their best lives. Join us as we develop treatments, find cures, and forge a path from bench to life while supporting patients every step of the way. Johnson & Johnson Innovative Medicine is currently recruiting for a Senior Key Customer Engagement Manager (Sr. KCEM). This role is field-based and will report directly to the Head of PH Customer Engagement & Access Marketing. The Northeast Sr. KCEM role will cover major metropolitan markets in north-east OH, PA, NJ, NY and New England.

Responsibilities

• Develop and maintain relationships with current and future industry experts, including Key and Emerging Opinion Leaders, Advanced Practice Providers (APP), and National Speaker Faculty.
• Develop structured internal engagement strategy plans to be leveraged for potential KOL engagements aligned to business plans and brand strategy.
• Identify, organize and manage KOL activities and regional events to support the execution of the PAH KOL engagement strategy.
• Identify and vet promotional speakers while also ensuring appropriate delivery of content by speaking faculty.
• Demonstrate excellence in compliant customer-facing stakeholder collaboration across assigned Local Healthcare teams.
• Collect and share key customer insights with the internal cross-functional team to inform development of impactful brand strategy.
• Support the execution of fee-for-service activities (i.e., advisory boards) and congress sponsorships, along with tactical marketing initiatives, to enhance professional education and align with brand strategic priorities.
• Follow strict adherence to compliance regulations, internal policies, and standards.

Requirements

• B.A./B.S. required; MBA or other related advanced degree is preferred.
• A minimum of 8 years of experience in the pharmaceutical or healthcare industry is required, including at least 2 years in a Thought Leader Liaison, KOL development, marketing, or a similar position focused on strategy development.
• Experience developing and executing regional key customer engagement strategies along with strong relationship management capabilities.
• Experience managing multiple demands and priorities on time, leading teams, gaining alignment, and driving decision-making.
• Ability to influence large/diverse teams without direct authority.
• Candidates should reside within the region and be located within proximity to a major airport.
• Ability to travel Up to 60% local/regional, including evening events, overnight stays, and weekend travel.

Nice-to-haves

• Experience in vendor management.
• Existing relationships and/or experience collaborating with PAH key or emerging opinion leaders.
• Experience with KOL and national faculty management and development.
• Rare disease experience including but not limited to PAH.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Consolidated retirement plan (pension) and savings plan (401(k)).
• Long-term incentive program.
• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.