10877 - Sr. Key Account Manager

Hyundai Autoever America•Irvine, CA

7d•$155,000 - $170,000•Onsite

About The Position

The Key Account Manager (KAM) serves as the primary point of contact for our Enterprise Client Business Unit (CBU). This role owns the relationship, ensuring smooth execution of net‑new initiatives, proactive escalation management, IT budget planning and tracking, and day‑to‑day enterprise account operations. Success looks like strong client trust, predictable delivery, disciplined governance, and measurable business outcomes.

Requirements

10+ years of enterprise account management, enterprise sales, or related client leadership experience.
Bachelor’s degree in business, Information Systems, Engineering, or a related field (or equivalent experience).
Proven success owning large enterprise accounts with complex stakeholders and multiworkstream delivery.
Strong financial acumen: budgeting, forecasting, and variance analysis.
Excellent communication, executive presence, and negotiation skills.
Demonstrated ability to manage escalations and drive cross-functional resolutions.

Nice To Haves

Experience in automotive, mobility, or enterprise IT services (applications, cloud, data, infra, or digital).
Familiarity with SOWs/MSAs, governance frameworks, and PMO practices.
Hands‑on with account planning, pipeline management, and QBR/MBR routines.
Comfort with KPIs/OKRs, dashboards, and analytics tools (e.g., Excel/Sheets, Power BI/Tableau).
Knowledge of budget cycles and portfolio planning within large enterprises.
Experience coordinating multi‑vendor ecosystems and offshore/nearshore delivery models.
Experience with Salesforce.

Responsibilities

Primary Client Interface: Lead the Enterprise CBU relationship; run regular exec and working‑level touchpoints, QBRs/MBRs, and roadmap reviews.
Net‑New Initiatives: Intake, scope, and prioritize new demand; align business cases, timelines, resource plans, and success metrics.
Escalation Management: Serve as the first line for issue triage; drive cross‑functional resolution with clear owners, action plans, and closure reports.
IT Budget & Forecasting: Build and manage annual/quarterly budgets; track spend vs. plan, forecasts, and variances; enable data‑driven decisions.
Account Governance: Maintain account plans, stakeholder maps, risk registers, and dashboards; ensure contract/SOW compliance.
Pipeline & Growth: Identify upsell/cross‑sell opportunities; coordinate with solution, delivery, and finance teams to move from idea to signed SOW.
Delivery Alignment: Partner with PMO/Delivery to ensure scope, schedule, and quality are met; remove roadblocks and align on change control.
Executive Reporting: Provide concise status, KPIs/OKRs, risks, and next steps to internal leadership and client sponsors.
Vendor & Partner Coordination: Orchestrate third parties as needed to meet client outcomes and standards.
Voice of the Customer: Translate client needs into clear requirements; champion continuous improvement across teams.