Bachelors degree in Computer Science Information Technology or related field Proven experience in production support or a related role. Experience in supporting lavalava web services-based applications with high volume transactions. Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly. Basic knowledge of using Unix Linux commands to login into servers fetch logs copy delete files run shell scripts Strong analytical and problem-solving skills. Familiarity with incident and problem management processes. Excellent communication skills and ability to understand customer-based requirements and expectations. Strong documentation skills Highly effective at driving process improvement based on lessons learned analysis. Ability to work effectively in a team environment and independently. ··Â      Willingness to work in shifts and provide weekend support on a rotational basis. ··Â      Strong MuleSoft experience 4X and up. Web Services SOAP REST etc Windows Services experience Strong RDBMS experience SQL Server Oracle or DB2 etc. Hands on or strong knowledge with Autosys job scheduling.