Sr. IT Warehouse Support Technician

ID Logistics US•Barling, AR

2h•$65,000 - $68,000•Onsite

About The Position

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Requirements

High school diploma and relevant work experience in lieu of an advanced degree
3+ years of end-user support experience
1+ year of IT support experience
Working knowledge of: Microsoft Windows 10 and Microsoft Server product line, Microsoft Office Suite, TCP/IP networking, VPN technologies, Data backup, virus protection, and network system monitoring
Strong analytical and troubleshooting skills with the ability to manage technical operations
Excellent diagnostic and problem-solving abilities
Outstanding organizational and time-management skills
Effective communication skills (verbal, written, and presentation)
Solid understanding of computer systems, networks, and internet security principles
Ability to participate in on-call support within a 24/7 operational environment

Nice To Haves

3+ years of experience with Warehouse Management Systems (WMS)
Experience with RF technology
In-depth knowledge of data privacy principles and advanced network security
Demonstrated ability to work collaboratively and adapt in a fast-paced environment