The Sr. IT Technician is responsible for providing advanced technical support and troubleshooting for complex IT issues. You will work closely with other IT professionals to ensure the stability and efficiency of our IT systems.
Always be compliant with all company and regulatory policies and procedures.
Provide advanced technical support for hardware, software, and network issues.
Diagnose and resolve complex IT problems.
Provide senior guidance and leadership to other team members.
Perform system administration tasks, including network configuration and security updates.
Collaborate with other IT teams to implement and maintain IT infrastructure.
Develop and maintain technical documentation and knowledge base articles.
Assist in the planning and execution of IT projects.
Conduct root cause analysis and implement solutions to prevent recurring issues.
Stay up-to-date with the latest technology trends and best practices.
Assist with intake as needed.
Field work/Site visits in support of the above as needed.
3-5 years hands-on IT experience in a helpdesk or support role.
Associate or Bachelor’s degree in Information Technology, Computer Science or related field.